This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11599753 Date Posted:01/16/2024

　　Hiring Organization: Rose International

　　Position Number: 456675

　　Job Title: Area Customer Service Coordinator

　　Job Location: Chicago, IL, USA, 60654

　　Employment Type: Temp to Hire

　　Estimated Duration (In months): 3

　　Min Hourly Rate(\$): 18.75

　　Max Hourly Rate(\$): 18.75

　　Must Have Skills/Attributes: Mail, Receptionist, Shipping/Receiving

　　Job Description

　　**Only those lawfully authorized to work in the designated countryassociated with the position will be considered.**

　　**Please note that all Position start dates and duration are estimatesand may be reduced or lengthened based upon a clients business needs andrequirements.**

　　Work Model: On-Site

　　Hours: 8:00am 5:00pm

　　Covid Vaccination: Required

　　Provide high level of service for multiple Chicago Loop customers(walking distance) providing a wide range of services that includes,Mail, Copy, Hospitality, shipping & receiving, reception & facilities.

　　There can be extensive lifting, standing & walking.

　　Must be able to lift 50lbs with assistance available.

　　Looking for someone with Strong communication & customer facing customerservice skills; doesnt mind working at various locations & is a fastlearner.

　　This has the opportunity to become permanent.

　　Job Duties and Responsibilities:

　　An integral member of the service team by supporting the dailyoperations for all contracted services at customer accounts within ageographical area

　　Assists management with process improvement, procedural testing andvalidation and ensuring field compliance with operational bestpractices.

　　Support the Field Implementation Managers with the implementation of newcustomer accounts and service expansions.

　　Assists with onboarding new team members and cross training peers

　　Assists with the development of Site Procedure Guides and sharing bestpractices throughout geographical area.

　　Routinely inspects Site Procedures Guide for accuracy and compliance

　　Knowledgeable of all contracted services within assigned customeraccounts

　　Performs daily visual inspection of site services and Ricoh and customercompliancy to safety.

　　Provide feedback on site experience via survey tool or any other formsto help improve the customer experience, internal and external.

　　May require standing in for absences or vacations of the onsiteresources, that may also include site management.

　　Provides, executes, and supports all aspects of services, which entailstraveling to and from various accounts.

　　Creates and maintains a customer-focused environment

　　Responsible for customer satisfaction by engaging end-user feedback.

　　Responsible for escalating customer issue to ESM/AOM and support theresolution to completion.

　　Communicates effectively and responds quickly to customer and end usercommunication

　　Collects data and is knowledgeable of the tools and methods used for thecompletion of the Monthly Operations Review as directed

　　Performs other duties as assigned

　　Dress code:

　　Business professional

　　Benefits:

　　For information and details on employment benefits offered with thisposition, please visit here. Should you have any questions/concerns,please contact our HR Department via our secure website.

　　California Pay Equity:

　　For information and details on pay equity laws in California, pleasevisit the State of California Department of Industrial Relations\'website here.

　　Rose International is an Equal Opportunity Employer. All qualifiedapplicants will receive consideration for employment without regard torace, color, religion, age, sex, sexual orientation, gender (expressionor identity), national origin, arrest and conviction records,disability, veteran status or any other characteristic protected by law.Position located in San Francisco and Los Angeles, California will beadministered in accordance with their respective Fair Chance Ordinances.

　　If you need assistance in completing this application, or during anyphase of the application, interview, hiring, or employment process,whether due to a disability or otherwise, please contact our HRDepartment.

　　Rose International has an official agreement (ID #132522), effectiveJune 30, 2008, with the U.S. Department of Homeland Security, U.S.Citizenship and Immigration Services, Employment Verification Program(E-Verify). (Posting required by OCGA 13/10-91.).