Description:

　　TEKsystems is hiring a desktop technician to support the Michelin plant in Ardmore. At each of our supported locations in North America, Deskside Technicians are responsible for resolving customer PC and device issues, conducting, maintaining and managing leased PC asset inventory and PC leased lifecycle, deploying and configuring PCs and installations and providing PC operations support. Responsible to execute their responsibilities within established SLAs and high levels of customer satisfaction. Technician will also provide backup/on-call support to plant location(s) during emergency situations (rare occurrence). In these situations, support must be provided to the plant, regardless of time of day or night. Must be able to be at the site 30 minutes after being notified.

　　Required Skills:

　　Minimum 2-3 years experience in Deskside Support. Microsoft technologies including Windows 10, MS Office Suite, email. PC hardware troubleshooting and maintenance. Experience with Incident Management tool to receive, update, escalate and close incident tickets. Experience with PC refresh, asset management, PC lifecycle management. Managing responsibilities and priorities to achieve SLAs. Network involvement entails solid knowledge of Networking equipment. Network+ certified preferable

　　Top Skills' Details

　　2-3 years desktop support experience in an enterprise environment (preferably PC troubleshooting in walk up environment)

　　Imaging - either SCCM or Ghost

　　Light networking skills (maybe got a net+ in school but hasn't had a chance to use it - replace a switch, install a WAP)

　　Skills:

　　Deskside support, Desktop support, incident management, Windows 7, Microsoft Office, PC hardware support, asset management

　　Additional Skills & Qualifications:

　　strong organization and communication skills

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.