Description

　　Amazon's Finance Operations department is seeking an experienced Collection Analyst to support Amazon JP’s customers to identify and resolve billing issues, reconcile accounts, manage disputes and drive monthly collection targets. A successful individual will be self-motivated, someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships, demonstrate exceptional organizational skills and attention to the details. This person will be responsible for the following:

　　· Own full cycle of accounts receivable past due balances, including: calling customers to collect payments, research/analysis/account reconciliations.

　　· Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.

　　· Provide prompt, detailed, customer-oriented service to customers with solid operation knowledge.

　　· Handle internal and external Accounts Receivable inquiries.

　　· Maintain detailed notes, task creation and reminders in our collections tools.

　　· Escalate when appropriate to direct manager and/or senior leaders.

　　· Identify opportunities for continuous process improvement.

　　We are open to hiring candidates to work out of one of the following locations:

　　Manila, PHL

　　Basic Qualifications

　　Job Requirement:

　　Preferably B.S. or B.A. in Finance/Accounting or related field

　　Must be fluent in Japanese

　　Knowledge on Outlook, Word and Excel or similar desktop applications at an advanced level

　　Excellent verbal and written communication skills in both English and Japanese with a strong customer service focus

　　Has the ability to prioritize, multi-task, work with minimal supervision

　　Exemplifies traits of being a team player, with good interpersonal skills

　　Preferred Qualifications

　　2+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience with JP business

　　Preferably with Collections background and has working knowledge on Oracle Financials or other Finance ERP tools

　　Can work under pressure/ with deadlines