In this position, you will provide software support and implement technology at the operating system level across all server and network areas and for particular software solutions vendor's brands. Work includes L1 and L2 basic and intermediate level troubleshooting. Your role includes some or all of the following key responsibilities. You should review these in conjunction with career-level guidelines to gain a clear understanding of the expectations for your role:

　　Planning and designing new platforms and integrating new technologies into existing infrastructure

　　Evaluating new technologies and new releases

　　Conducting cost analysis of newly designed platforms and technologies Focus on Accenture and industry standards, policies, and best practices

　　Analyze and assess the impact and risk of low to medium-risk changes on production systems

　　Resolve Level1 and 2 incidents affecting the operation availability of production systems, through troubleshooting and implementing known fixes

　　Conduct trend analysis with a focus on the proactive identification of events and issues that threaten the performance and a consistent timely resolution and documentation

　　Deploy standard repeatable build-out install, configure, patch, and maintain appropriate technologies e.g., servers databases network storage software solutions

　　Manage and support backup strategies

　　Analyze system performance indicators and recommend improvement actions

　　Monitor vendor's release notes and plan necessary upgrades and patches as required

　　Skills that make your work successful:

　　You have Medium-Advanced English language skills;

　　You communicate easily;

　　Data Quality;

　　Service Level Agreement understanding/handling ;

　　Organization skills, attention to detail and follow through to resolve any outstanding issues;

　　Good technical aptitude with an ability to learn quickly;

　　Computer literacy and working knowledge of Microsoft Office;

　　Self-Motivated, positive attitude and approach.