Reference #: R43047Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.Department OverviewWe are looking for a dynamic individual with a combination of traits to conduct hands-on learning classroom instruction and system setup for the Flex Software Application Suite. In this role you will be responsible for supporting technical/end-user training activities within Software Deployment, with added focus on the user experience, customer workflows, and quality of the training.

　　This ideal candidate should have a good blend of initiative, instructional experience, technical background, and adaptability to effectively tailor and enhance the customer education experience for varying student levels, from end users to technicians to system administrators in the Public Safety environment. The ideal candidate will be effective at facilitating training classes in-person and virtually using customer product hardware, software and applications, documentation, and minimal slide content.Job DescriptionResponsibilities include but are not limited to:Primarily responsible for the delivery of classroom technical training to external customers and occasionally internal employeesResponsible for the delivery of virtual instructor-led technical training to external customers and occasionally internal employeesTechnical training primarily held at customer locations and occasionally facilitated virtuallyTravel to other Motorola Solutions facilities or customer locations based on business need with an estimate of up to 75% travelTeach and instruct agency customers/end users and staff on the use and operating methods of complex software products and servicesPresent training using a variety of classroom training methods, including lecture, PowerPoint, flip charts, on-line projection, etc.Compile comprehensive training and technical documents, and course material for new and existing products or servicesMeasure knowledge transfer and training effectivenessMonitor customer satisfaction through surveys and customer/rep feedbackRegularly interact and build strong relationships with Public Safety/First Responder customers and internal product/solution teams to further enhance current and future training strategiesCollaborate with cross functional groups to create effective end user and technical training programs and activities that support MSI.Ensure timely updates to the course curricula to reflect changes in product design and market demandsDemonstrate training effectiveness through systematic program evaluation and continuous improvement strategyTravel requirements: up to 75%, with domestic and occasional international travel requirements to meet business needs.

　　You will have the opportunity to:Improve the customer experience for education, products, and servicesMeaningfully impact the company's short-term and long-term successGrow and expand your roleLearn different aspects of products and services, including infrastructure, software applications, devices, and servicesContribute to a forward thinking and inspiring organization, and help to drive and expand the customer training workforce of the future.

　　To be successful, you will need:3+ years of technical training experience with a des red focus in public safety communication systems, solutions, and applicationsDemonstrated ability to enable cross functional teams to meet or exceed business objectives and motivate co-workers, while fostering strong working relationshipsExhibit strong communication skills, interpersonal skills, project management, and time managementProven experience driving significant improvements with a team and businessSelf-starter, ability to perform effectively during times of ambiguity, rapid change and growthUnderstand and explain the concept and facets of End to End solutions to students in varying job functionsWilling and able to travel (Up to 75%)

　　Desired Skills:1+ years of prior Information Technology (IT) and/or training experience1+ years of law enforcement/public safety experienceSAA, RAA, or Experience in Flex (Spillman) Application SoftwareAssociates Degree

　　This position is a remote position and candidates can be located anywhere in the US. Due to travel requirements, it is preferred that candidates reside in the Northeast US .

　　This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

　　#LI-TW1#LI-REMOTEBasic Requirements1-3 years experience in Public Safety AND/OR training.Must be able to obtain background clearance as required by government customerLegal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel Requirements50-75%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

　　Our U.S.Benefitsinclude:Incentive Bonus PlansMedical, Dental, Visionbenefits401K with Company Match9 Paid HolidaysGenerousPaidTime Off PackagesEmployee Stock Purchase PlanPaidParental & Family Leaveand more!

　　EEO StatementMotorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

　　Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.