The roles primary responsibilities are to independently participate in the coordination of projects requiring functional and specialized knowledge, working in close collaboration with, but not limited to, project teams, functional teams and vendors. This role takes the technical lead in large or complex applications requiring deep specialized knowledge. The role should be able to coordinate testing and perform quality assurance on the data and validate the outcome of the testing. The role is expected to be an expert in several computer programs and data interfaces.

　　Provide input and guidance to application teams on product demonstrations and report generation on sample analyses

　　Manage and ensure effective operation and support by application team of all high availability critical systems

　　Manage, plan and review all support to end user by applications team

　　Adhering to and ensuring SLA levels are adhered to.

　　Manage, conduct and ensure effective system and service performance monitoring and proactive improvement

　　Provide input and guidance to application teams and participate in the delivery of quality systems solutions and ensures optimal performance of multiple system applications

　　Sets technical direction for all development, maintenance and architecture initiatives ensuring adherence to overall IT architectural and solution direction. Provides application teams with architectural and technical thought leadership

　　Ensure that the project and application teams follows established processes and maintains a high quality service and on time delivery of project outputs for the client

　　Provide input and guidance to application teams on all applicable development activities

　　Act as a technical systems specialist during the selection and deployment and configuration of new highly complex systems in the organization

　　Provide guidance to the client on the most suitable solution, ensuring that all recommendations are achievable within the scope of the product and ensures effective user requirement definition and analysis activities & sets expectations appropriately

　　Guides and Participates in Proactively identifying and recommending opportunities for delivering new and improving existing solutions to meet the business requirements

　　Ensures effective team participation in the implementation of all release changes, creation and implementation of new system requirements in all special projects

　　Provide input and guidance to application teams to ensure identification and delivery of system solutions

　　Manage and monitor the effective rollout of all new Software, Reports, or functionality

　　Ensure familiarity with System capabilities and functionalities to provide the best assistance.

　　Keep up to date and ensure that the applications team is kept up to date on System changes and functionality to ensure the feedback they provide stays relevant and are best for the end User and Team.

　　Guides and Participates in the process to determine system application impact assessments and architectural solutions

　　Manage and ensure effective Incident management individually, in team and in cooperation with other support teams

　　Manage and monitor daily occurrences and guide the development of a more permanent solution

　　Manage and ensure effective diagnoses of errors and breakdowns and performance of technical support

　　Guides and Participates in Tracking of all vendor related issues from discovery to completion

　　Provide input and guidance to application teams on the reproduction, resolution, escalation, and reporting on all problems

　　Quality Assure, coordinate and ensure effective provision of client input to Product Managers, Business Analysts and Programmers in regards to complex product features and enhancements

　　Formulate processes and best practices for users of applications

　　Manage and monitor the effective onboarding / offboarding of Users, ensuring Licenses are used optimally.

　　Drives the creation of system application roadmaps

　　Manage and monitor the effective implementation of new applications within a business area.

　　Quality Assure and ensure effective Configure, compile, refine and maintain JIRA dashboards and reporting

　　Qualifications

　　Matric (essential)

　　3-year IT qualification (essential)

　　MS SQL fundamentals (Introduction to SQL) Certification - (essential)

　　MS SQL - Querying data with Transact Certification - (essential)

　　ITIL 4 Bridge Certification - (essential)

　　DevOps principles (desired)

　　Relevant Leadership course (desired)

　　Knowledge and Experience

　　+6 years' experience as an Application Specialist – (essential)

　　IT Support and Operations knowledge – (essential)

　　Advanced working knowledge of MS Office Suite - (essential)

　　Advanced working knowledge of different operating systems and Internet technologies - (essential)

　　Experience in a Retail and or Financial Services industry - (essential)

　　Experience in software testing - (essential)

　　IT Support and Operations knowledge – (essential)

　　Working knowledge of different operating systems and Internet technologies - (essential)

　　Experience of working on projects within the Software Development Life Cycle – (essential)

　　Incident management system knowledge - (essential)

　　Change management experience – (essential)

　　Exposure to vendor management - (essential)

　　Excellent communication skills - (essential)

　　Business presentation skills - (essential)

　　Experience in cloud solutions – (desirable)

　　Exposure to Project Management - (desirable)

　　Foundational knowledge of core programming technologies - (desirable)

　　Business presentation skills - (desirable)