Application Services Director - Public Services Manager III (2 positions)

　　Augusta , Maine , United States | Office of Information Technology | Full-time | Partially remote

　　Apply by: Feb. 6, 2024

　　Apply with Linkedin Apply

　　MAINE IT

　　ENTERPRISE SHARED SERVICCES

　　APPLICATIONS SERVICES DIRECTOR/PUBLIC SERVICE MANAGER III

　　Opening Date: January 23, 2024

　　Closing Date: February 6, 2024

　　Job Class Code: MH 34

　　Grade: 34

　　Salary: $90,444.64 - $123,506.24/Annually (includes 10% recruitment stipend)

　　Position Number: 004250689 & 020101781

　　OVERVIEW:

　　The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs for the State of Maine and its agencies.

　　MaineIT is seeking a highly talented individual who will represent ourCAREvalues in all that they do. At MaineIT we:

　　Practice Customer-focus, ensuring that our customers are heard, and their needs are met.

　　Hold ourselves to a high level of Accountabilityby being transparent with our stakeholders.

　　Maintain an effective level of Responsivenessby providing timely updates in a proactive manner.

　　Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

　　ABOUT THE JOB DETAILS:

　　The Application Director is a senior level role, in the Enterprise Shared Services division of MaineIT, responsible to deliver reliable, secure, and effective applications for State agencies. To achieve this goal, the successful application director will focus on six primary objectives: Staffing Strategy, Service Delivery Strategy, Business Relationship Management, Policy Compliance and Process Adherence, and Organizational Leadership.

　　The ideal candidate for this position is a progressive and forward-thinking strategist. Skilled at leading highly technical teams who will collaborate with cross-functional technology teams, third-party technology vendors, and State government agency programs. The selected candidate will be responsible for recruiting, developing, and retaining talent to ensure the program has the skills and capabilities necessary to meet the technical and business needs. This role will help evangelize and drive the adoption of best practices, continuously keeping abreast of new technology solution offerings, and recommending enterprise adoptions for future-proofing the State of Maine’s technology and application strategy.

　　The Director is a member of the MaineIT senior management team. Supervision is exercised over a variety of personnel and work is performed under very limited administrative direction.

　　POSITION DUTIES:

　　Be a spokesperson for MaineIT with government agencies, managing successful partnerships built on effective service delivery.

　　Lead one of MaineIT’s application service delivery units, ensuring alignment with MaineIT’s mission and strategy to drive efficiencies across multiple organizations and functions.

　　Build, manage, and inspire, a strong technical team in supporting service offering which maximize the value of the State of Maine application portfolio.

　　Manage and track service consumptions, budget, and forecasting in collaboration with the finance team.

　　Continuously improve a governance structure and processes for the intake and prioritization of work, that is well understood and easy to adopt.

　　Be highly effective and influential in a matrix structure of functional business areas, building teams, and IT sourcing strategies.

　　Be a strong leader who can prioritize well, communicate clearly, and have a consistent track record of building well architected systems, delivering on time and on/under budget with an obsession about providing an exceptional customer experience.

　　Have a very strong technical background to participate in the creation and evaluation of technical solutions.

　　Be an active participant in managing and driving the talent strategy, which will include ensuring the application team has the right knowledge, skills, and abilities to be able to excel in their respective roles.

　　Assess current operational processes and systems to ensure high-quality outputs and deliverables.

　　Implement and maintain operating policies to help manage risk in conjunction with security, risk managements, legal/regulatory compliance, and the MaineIT Architecture & Policy division.

　　Be an active participant in developing the strategy for modernizing application services & delivery.

　　Act as the designee of the CIO in the approval of application deployments.

　　MINIMUM QUALIFICATIONS:

　　A five-year combination of experience, education, and training in Application Lifecycle Management, and/or related Application development activities. Specific qualifications include:

　　Strong communication skills, using all available channels to communicate with a large staff, a wide network, and a broad set of stakeholders.

　　Proven ability to manage a large services organization, including the ability to plan, prioritize, direct, and evaluate the operations of a complex organization.

　　Proven ability to work well with partner organizations.

　　Proven ability to set goals and manage measurable key performance indicators.

　　Proven ability to manage operational budgets effectively, striving to always increase service effectiveness while reducing costs.

　　Proven ability to apply best practices to process-based service delivery and pursue continual improvement.

　　Demonstrated experience managing all phases of the Application Lifecycle

　　Demonstrated success in leading and influencing a large IT team.

　　Excellent listening skills and strong negotiation skills.

　　Ability to understand technical documentation and specifications.

　　Experience working with confidential and sensitive personal information.

　　Ability to compile and organize statistical information retrieved and present findings to senior management.

　　Experience with continuous integration and continuous development tools including Subversion, Git, GitHub, JIRA, Confluence, and others.

　　Comprehensive knowledge of system testing techniques and procedures.

　　Ability to work with a variety of information technology professionals with a wide range of skill sets.

　　Knowledge and experience in technology procurement activities, including, contracts review, statements of work, and requests for proposal.

　　Familiarity with business relationship management, and its best practices.

　　Demonstrated desire to exercise accountability in a professional manner and respond to deliverables in a timely and effective manner.

　　Constant awareness of empathy and how to exercise it with a variety of personality types.

　　Knowledge, understanding, and practice of emotional intelligence principles with the ability to listen and understand first before responding.

　　Additional experiences in one or more of the following desired:

　　Ability to lead teams in a Matrix management structure.

　　Experience with Application Quality Assurance & automation strategies.

　　Familiarity with CMMI, Capability Maturity Model Integration, and it’s adoption.

　　Experience with the implementation of a successful Application Rationalization program.

　　Demonstrated success in Modular & composable development & integration practices.

　　Familiarity with Enterprise data management strategy development.

　　The selected candidate will be required to sucessfully pass the required background checks as a condition of employment.

　　BENEFITS:

　　No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

　　Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

　　Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

　　Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements .

　　Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

　　Retirement Plan – The State of Maine contributes 18.21 % of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

　　Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

　　Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

　　Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office .

　　Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

　　Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act (https://www.maine.gov/bhr/state-employees/rules-policies/policy-practices-manual/Employee-Rights-and-Responsibilities-Federal) .

　　Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.

　　Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

　　There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

　　Thinking about applying?

　　Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.