Responsibilities include:
· Review customer specifications for application requirements and commercial terms and conditions
· Prepare quotations in response to customer inquiries; in accordance with controlled prices, discounts, terms & conditions as well as sales policies & procedures.
· Take exception where Emerson cannot meet either the
· Review customer purchase orders (Electric Actuators only) for correct pricing, discounts, terms & conditions, part numbers and prepare for / complete associated order entry
· Respond to all customer requests for expedited emergency shipment of parts and service kits, documentation, operating and maintenance instructions, drawings, and Specification Sheets
· Document customer complaints and refer to Quality Assurance
· Assist other departments in resolving problems related to customer sales and service
· Provide timely and proactive customer communications
· Ensure timely and accurate processing of orders and maintain ownership and oversight of the orders until they are acknowledged and Submittal documents have been forwarded to the customer.
· May perform other duties as assigned
Knowledge, Skills and Abilities:
· BS degree, preferably in Electrical, Mechanical or Electromechanical Engineering;
· Demonstrated, excellent oral and written communication skills
· Demonstrated ability to plan, organize and multi-task in order to meet deadlines
· Proficient in the use of Microsoft Office applications and a computer aided drafting (CAD) program
· A background with valves and actuation experience is highly desirable
· Exposure or prior experience with Oracle is a plus
Requisition ID : 24000006
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.