Description:

　　Application Administrator to maintain an application with the specific needs of a department. This is a hybrid position with a mix of on-site and remote days. The administrator will be responsible for maintaining users, troubleshooting problems, proactively finding solutions to improve their application experience. The administrator will also advise and educate end users on application features and changes.

　　Required:

　　1-3 years of working experience in installing, configuring, and troubleshooting an enterprise application

　　An understanding of the CityWorks application.

　　Excellent interpersonal and communication skills in a customer facing environment.

　　Able to work directly with other IT and non-IT personnel, gather requirements and create effective solutions.

　　Proven experience with application upgrades.

　　SQL Experience

　　Able to work independently with minimal supervision.

　　Experience working with an ITMS ticketing system.

　　Proven ability to provide guidance and assist end users.

　　Strong customer service orientation

　　Preferred

　　Administrative experience with CityWorks

　　GIS Experience

　　PowerBI Experience

　　Understanding of ITIL concepts

　　Ability to monitor and test system performance; prepare and deliver system performance statistics and reports

　　Bachelor’s degree in computer science, Computer Engineering, Information Technology, Mathematics or related degree / work experience

　　A combination of education, experience and training may be considered in lieu of a formal degree

　　Self-motivated and directed, with keen attention to detail

　　Elevated ability to work in a team-oriented, collaborative environment

　　Technical Certification(s).

　　Skills:

　　Application support, Enterprise Application, Customer Service, CityWorks, Application administration, Support, Sql, Help desk, Troubleshooting, Windows, Technical support

　　Top Skills Details:

　　Application support,Enterprise Application,Customer Service,CityWorks,Application administration,Support,Sql,Help desk,Troubleshooting,Windows,Technical support

　　Additional Skills & Qualifications:

　　Essential Duties & Responsibilities

　　Application Administration for the CityWorks Application

　　Plan and execute Application Upgrades

　　Understand and advise on appropriate Application Licensing

　　Troubleshoot & Resolve issues

　　Department specific activities including:

　　User Account Maintenance

　　Create & Maintain Standard Operating Procedures

　　Reports & Data Management

　　User Group participation

　　Project Support

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.