App Analyst, Prof BillingReq #:0000138354

　　Category:Information Systems and IT

　　Status:Full-Time

　　Shift:Day

　　Facility:RWJBarnabas Health Corporate Services

　　Department:IT&S Billing

　　Location:

　　System Business Office, 2 Crescent Place, Oceanport, NJ 07757

　　Job Summary

　　Application Description

　　Resolute Professional Billing streamlines charge entry, follow-up, payment posting, reporting, and other revenue cycle activities. It supports paperless collection and helps you submit clean, accurate claims, minimizing denials and helping keep AR days low.

　　Role Description

　　The Application Analyst is primarily responsible for supporting the design and build of the Epic application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. The Application Analyst is responsible for the installation and upgrades and the configuration of the application. The Application Analyst assists in the coordination of end-user support activities. The Application Analyst creates the test plans for the application, executes the test plans and version upgrades, and documents all test outcomes, including troubleshooting and support. The Application Analyst is responsible for addressing basic user or build issues, recommending mitigation plans and escalating more complex issues. The Application Analyst also provides on-call support for the application through go-live.

　　Job Qualifications/Education/Training/Certification/Licensure

　　Qualifications

　　Education

　　Preferred: Bachelor s degree or equivalent years of relevant work experience

　　Minimum: Associate s degree or three (3) or more years of relevant work experience

　　Work Experience:

　　Preferred: Three (3) years relevant experience in a health care setting

　　Minimum: One (1) year relevant experience

　　Preference for knowledge and work experience in revenue cycle management and optimization and in professional billing environments

　　Preference for knowledge of current revenue cycle optimization and in professional billing workflows and processes

　　Demonstrated interest in supporting the development and build of the application

　　Licenses and Certifications:

　　Minimum: Obtaining applicable certification will be an expectation of the role

　　Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable

　　Key Competencies

　　Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs

　　Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible

　　Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines

　　Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

　　Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts

　　Learning: the ability and willingness to learn new software and systems

　　Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy

　　Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

　　Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

　　Responsibilities

　　The Application Analyst is the primary support for the Application Lead for the related Epic application. In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:

　　1) Executing Application Design and Build:

　　Designing and building the related application

　　Working with Operations to optimize the design of the application s capabilities and workflows

　　Performing a thorough review of all Foundation Build Content and workflows for application

　　Participating in unit, application, and integrated testing for system functionality

　　Building data fields, screens, templates, and user-defined functionality, as required

　　Reviewing the proposed training curriculum

　　Following build standards and maintaining synchronization between environments in collaboration with environment team

　　2) Application Support:

　　Providing go-live support for users on new applications, including functionality

　　Providing on-call support for application through go-live and post go-live

　　Representing application in Integrated Area Workgroups

　　Supporting continuous documentation of system modifications and updates

　　3) Documentation and Communication:

　　Maintaining and closing support tickets

　　Logging decisions and issues/risks in tracker

　　Supporting application governance needs, including development of business case for decisions

　　Maintaining version control of work flows, issues/risks log, and decisions tracker

　　Supervising basic issues and roadblocks, escalating issues as needed

　　Communicating with supervisors to determine necessary escalations

　　4) Project Management:

　　Recommending areas for process improvement

　　Assisting with development of future state materials

　　Following the process for identification, tracking, resolution and closure of all issues

　　Following the change control process and any required changes

　　Coordinating test plans and new systems, complying with version upgrades and system modifications

　　RWJBarnabas Health is an Equal Opportunity Employer