Ambulatory Services Manager FT Days - 2406000105

　　Description

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　　DMC Huron Valley-Sinai Hospital in Oakland County is committed to outstanding customer service and medical care. This hospital features the Harris Birthing Center with all private birthing suites, the Charach Cancer Treatment Center (affiliated with the Barbara Ann Karmanos Cancer Center), cardiac services, and comprehensive inpatient and outpatient diagnostic care. For emergency services, obstetrics and ambulatory surgery, Huron Valley-Sinai consistently ranks among the top hospitals in the nation.

　　Summary Description

　　Under limited direction and with/through subordinate personnel, assumes management responsibility for a designated group of clinics/clinical services. Responsible for patient care accountability, plans, implements and evaluates processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated clinics/clinical services and in collaboration with senior leadership and subordinate staff. Ensures that regulatory requirements/standards are communicated, implemented and monitored. Collaborates with other members of the healthcare team to plan, implement and evaluate activities related to department/service, hospital and DMC objectives. Provides support to clinical and business operations, identifies the need for policy development and/or revision and defines policy in collaboration with higher-level management input and department/service goals and objectives. Oversees the development and/or revision of department/service procedures/protocols; secure approvals as necessary. Collaborates with other managers/directors of ambulatory services to achieve consistencies within ambulatory clinical operations. Creates a culture of service and continuous improvement. Develops, monitors and revises processes. Creates a culture of shared decision-making. Provides input into the development and revision of organizational design and/or monitors the quality and quantity of overall workflow. Initiates or recommends personnel actions such as hires, fires and disciplines for all area(s) assigned. Completes performance appraisals. Develops and assesses performance of daily, monthly and/or yearly goals and measures for assigned area(s). As requested, assists in developing and monitoring budget for designated area(s).

　　Monitors activities for and ensures compliance with laws, government regulations, Joint Commission requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers.

　　Qualifications

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　　Minimum Qualifications Bachelor’s degree in Nursing, or the equivalent combination of education and/or experience. Master’s degree in Nursing or Healthcare Administration preferred.

　　Licensed to practice as a Registered Nurse in the state of Michigan.

　　Three years of progressive Nursing experience, preferably in an ambulatory or pediatric setting.

　　Skills Required Analytical ability to make recommendations concerning the development of departmental policies, goals, budgets and staffing needs, to create solutions to difficult administrative, technical or human situations, to anticipate and resolve a broad range of issues and concerns on multiple, sometimes unrelated, topics, to determine the need for process development and refinement, to independently evaluate situations and outline ramifications of multiple solutions or options, to recommend goals for a function/area and understand when intervention in current work processes must occur to ensure successful delivery of service.

　　Communication and interpersonal skills for contacts with internal and external customers/stakeholders to obtain and interpret a variety of information based on knowledge of departmental practices, DMC policies and programs and specific technical and regulatory knowledge. Discretion must be exercised in deciding what and how to communicate; conflict resolution skills must be exercised where policy issues are concerned both within the functional area and interdepartmentally. Diplomacy, tack and listening skills are required. Ability to read, interpret and write technical materials.

　　Project management skills including the ability to define program, project, or process objectives, identify stakeholders and their interests, plan steps, coordinate and allocate human, technological and fiscal resources to accomplish goals and objectives in a resourceful yet timely manner.

　　Leadership skills including demonstrated willingness to pursue leadership roles with increasing levels of accountability comfort with decision-making responsibilities, coaching, teaching and counseling skills, and the ability to inspire and build confidence in others and to forge alliances and garner support.

　　Job : Nursing

　　Primary Location : MI-Detroit

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　　Hospital/Facility : DMC Harper University/Hutzel Women's Hospital

　　Job Type: : Full-time

　　Shift Type: : Days

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　　Req ID: 2406000105