Job Overview:An Analyst in Ambulatory Capacity Management (ACM) supports the manager of ACM by effectively evaluating and communicating requested changes from specialties regarding scheduling optimization to the IS department. The Analyst will be responsible for evaluating the access impacts of each template or scheduling change request, proactively identifying access barriers, and working with the manager to ensure changes fit within the organization's access guidelines. The Analyst will be responsible for escalating any permanent changes or changes affecting patient access to the manager of ACM. He/She will attend bi-weekly Access Change Committee meetings to review outstanding template and scheduling change requests for the specialties the analyst is assigned to. The Analyst will be responsible for responding to change requests from the specialty timely, communicating any changes that are denied, and working through potential alternatives. Strong customer service and meeting facilitation skills are essential to the role as the Analyst will work with a broad array of practice stakeholders (practice administrators, practice managers, clinicians, and any other TriHealth staff members requesting a template or scheduling change), as well as coordinate with peers in IS. The Analyst will support the manager of ACM with the implementation and maintenance of any online scheduling initiatives. He/She will be expected to support managers, schedulers, clinic-based template builders, and supervisors in their learning and understanding of Epic functionality/limitations and associated organizationally approved workflows. The position requires strong communication skills enabling the analyst to translate a request from a specialty to the IS team, project management skills, attention to detail, data analysis and a strong technical understanding of Epic scheduling, templates, decision trees. The Analyst will work closely with CCC leadership and trainers to conduct any necessary retraining for decision tree/template change requests and will support ongoing projects in the Ambulatory Capacity Management department.Job Requirements:Bachelor's DegreeEquivalent experience accepted in lieu of degree2-3 years experience TechnicalJob Responsibilities:Processes, interprets, and evaluates template and scheduling change requests from the practices to determine the access/productivity impact of those changesWorks with manager of Ambulatory Capacity Management to expand scheduling optimization work to other TriHealth specialtiesClearly documents approved changes, and communicates requested scheduling/template changes; for changes not approved, communicate with specialties and review alternative solutionsPrepares and leads efficient and productive meetings with clinical and non-clinical counterparts, negotiating decisions, documenting technical and/or training needs and then ensuring progress is made on the project plan.Other Job-Related Information:Working Conditions:TriHealth SERVE Standards and ALWAYS BehaviorsAt TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:Serve: ALWAYS...* Welcome everyone by making eye contact, greeting with a smile, and saying "hello"* Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist* Refrain from using cell phones for personal reasons in public spaces or patient care areasExcel: ALWAYS...* Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met* Offer patients and guests priority when waiting (lines, elevators)* Work on improving quality, safety, and serviceResp