Employment Type:

　　Part time

　　Shift:

　　Day Shift

　　Description:

　　General Definition and Scope of Job

　　Assist patients and visitors with request for assistance in Harbor Dunes, Dunewood and Hospital locations. Provide information about health system and community services. Delivering excellent customer service to all and be available to answer questions that may arise.

　　JOB STATUS: Per diem/Casual as needed.

　　What are the Minimum Skills, Experience and Educational Requirements:

　　High School diploma

　　Excellent customer service skills

　　Ability to relate to a wide variety of people

　　Ability to use active listening skills, be empathetic and non-objective

　　Knowledge of hospital and medical center helpful

　　Excellent oral communication skills

　　Ability to implement CPR and current BLS certification.

　　Valid Michigan Driver's license.

　　What are the Essential Job Functions and Responsibilities:

　　Assist the patient/family throughout their hospital visit.

　　Assist with requests for patient information.

　　Proactively provide excellent customer service to all who visit NOCH.

　　Direct complaints to appropriate staff via the online complaint process or through a department manager.

　　Address special needs that may arise for families/visitors.

　　Assist valet service when needed.

　　Assist information desk when needed.

　　Assist in screening patients, staff and guests coming into the facility when screener is busy or unavailable.

　　Perform other related duties as assigned or requested.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

　　Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

　　EOE including disability/veteran