This is a Position-Based Test conducted in accordance with CSC Rule 111A.

　　Application Opening: 01/22/2024

　　Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on January 26, 2024.

　　Compensation: $113,490 to $137,930 annually (https://careers.sf.gov/classifications/?classCode=9204&setId=COMMN)

　　Recruitment ID: PBT-9204-143195

　　San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer (https://www.youtube.com/watch?v=nMh58Cer8kk&feature=youtu.be) . 

　　SFO’s mission is delivering an airport experience where people and our planet come first, and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO.  (https://www.youtube.com/watch?v=ifIUySwbSV0&feature=youtu.be)

　　For more information about SFO, visit www.flysfo.com. Follow us on Twitter (https://www.twitter.com/flysfo)  and Facebook (https://www.facebook.com/flysfo) . 

　　Duties and Responsibilities

　　Supervises Senior Airport Communications Dispatchers and other subordinate staff and oversees the daily operations of a 24/7 section engaged in public safety communication, dispatch services and customer service. (Shift Supervisors)

　　Maintains radios, public address system and other communication equipment. (CAD/Technology Special Assignment)

　　Directs the testing of the Airport Central Alarm System; monitors elevator, garage, fire and parking-lot hold-up alarm systems.

　　As assigned, represents the airport department in presenting, amplifying upon and proposing solutions for design changes or additions to the communication system; prepares initial drafts of specifications for new communication equipment.

　　Develops and administers training programs. (Training Special Assignment)

　　Prepares and conducts performance evaluations; recommends corrective or disciplinary actions.

　　Develops and administers Standard Operating Procedures, and other related programs to meet the organizational goals and objectives; oversees the maintenance of records and statistics of all emergencies; maintains confidentiality of information received; prepares, presents, and maintains departmental reports and records. (Admin/CLETS Special Assignment)

　　Conducts and directs investigations of alleged complaints related to staff and document findings.

　　Assists in the preparation and planning of the budget requirements for communications section; attends meetings and/or trainings and works on special projects.

　　May drive a vehicle in the event of mobilization and evacuation to transport personnel and equipment to the backup site.

　　Education: Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination) AND

　　Experience: Four (4) years of verifiable experience as a public safety (police/fire) dispatcher in a multi-frequency computerized dispatch/communications center, including two (2) years of supervisory experience equivalent to class 9203 Senior Airport Communications Dispatcher AND

　　License and Certification: Possession and maintenance of a valid POST (Peace Officers Standards and Training) and a valid State Motor Vehicle Operator’s License.

　　Substitution: Completion of a twelve (12) month program equivalent to the City and County of San Francisco’s Airport Communications Dispatcher Trainee Program may substitute for one (1) year of the required work experience.

　　Special Qualifications including specialized knowledge, abilities, education, experience, or license may be established for individual positions.

　　One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full time employment.

　　Applicants must meet the minimum qualification by the final filing date unless otherwise noted.

　　Verification

　　Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements .

　　Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

　　All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

　　Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

　　SELECTION PROCEDURES

　　After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

　　Selection Procedure:  The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

　　After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

　　Minimum Qualification Supplemental Questionnaire (MQSQ): (Weight: Qualifying)

　　This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

　　Supplemental Questionnaire Evaluation: (Weight: 100%)

　　Qualified candidates will be sent a Supplemental Questionnaire after the closing of this filing period. Applicants will be given a deadline to return the Supplemental Questionnaire. The Supplemental Questionnaire is designed to measure knowledge, skills, and/or abilities in job-related areas which have been identified as critical for positions in class 9204 Airport Communications Supervisor.

　　Failure to complete these steps by the established deadlines will result in disqualification. All applicants’ responses to the Supplemental Questionnaire are subject to verification.

　　A passing score on the Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List. Candidates will be placed on the eligible list in rank order according to their final score.

　　NOTE:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

　　Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

　　Some positions may also require the following:

　　Customs Clearance

　　This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

　　Medical Examination

　　Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements.

　　Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

　　The duration of the eligible list resulting from this examination process will be six (6) months and may be extended up to 48 months with the approval of the Human Resources Director.

　　To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf .

　　Certification: The certification rule for the eligible list resulting from this examination will be Rule of Ten (10).  The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

　　Terms of Announcement and Appeal Rights:

　　Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

　　The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

　　Additional Information Regarding Employment with the City and County of San Francisco:

　　Information About The Hiring Process (https://sfdhr.org/information-about-hiring-process)

　　Conviction History

　　Employee Benefits Overview  (https://sfdhr.org/benefits-overview)  

　　Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)  

　　Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

　　ADA Accommodation

　　Right to Work (https://sfdhr.org/information-about-hiring-process#identification)

　　Copies of Application Documents

　　Diversity Statement (https://sfdhr.org/information-about-hiring-process#diversitystatement)

　　HOW TO APPLY

　　Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

　　• Select the “I’m Interested” button and follow instructions on the screen

　　Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

　　Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

　　If you have any questions regarding this recruitment or application process, please contact recruitment analyst Jillian Perillo at [email protected].

　　The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.