Overview

　　Hourly Wage: $13.00

　　The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

　　Shift: Full-Time (Multiple Schedules, Including Weekends)

　　Benefit Information:

　　ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM

　　2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

　　Position Summary Details

　　The function of this job is to fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who desire wheelchair assistance for their comfort. Passenger services positions are very customer service oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week (example only).

　　Essential Functions

　　At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.

　　Interact with passengers in a positive interpersonal way

　　Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)

　　Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

　　Responsibilities

　　Safely transport passengers from gate to gate, curb to curb, or gate to curb dependent upon whether they are

　　In-terminal plane transfers, originating passengers, or destination-arriving passengers

　　Assist passengers at baggage claim as necessary

　　Coordinate with dispatcher for assignments (dependent on airport)

　　Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft

　　Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger

　　Language Skills:

　　Ability to communicate effectively in the English language.

　　Ability to read and interpret documents such as safety rules, operating and procedure manuals.

　　Ability to write routine reports and correspondence.

　　Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers and the general public.

　　Qualifications

　　Must be 18 years of age or older.

　　Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

　　Preferred Qualifications:

　　Customer Service Experience

　　1 yr of similar work experience

　　REQNUMBER: 75608

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.