Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives! As a result of these efforts we are proud to share that Forbes ranked Premera among America’s 2023 Best Midsize Employers (https://www.forbes.com/lists/best-midsize-employers/?sh=58210f5e210f) and America's 2023 Best Employers By State (https://www.forbes.com/lists/best-employers-by-state/?sh=21c7c3d1983b) .

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com .

As a Product Owner III, you will act as the voice of the customer within the agile delivery team supporting Customer Service Tools. This suite of tools includes Microsoft D365 CRM, GenAI knowledge applications and legacy tools (Facets, Access DB and Web Tools). You are instrumental in driving collaboration and communication across delivery teams by eliciting and documenting business requirements in the form of epics, features, and user stories. As a product advocate, you will create, maintain, and outline work in the product backlog, determining which work items will produce the most business value and prioritizing those deliverables. You will develop and maintain strong relationships with business partners to help ensure stakeholder buy-in and drive innovation.

This is a hybrid position with onsite days required.

What you’ll do:

Act as the voice of the customer to the Agile delivery team by and knowing the business strategies and requirements and representing them to the delivery team.

Facilitate the relationship with the business partners and user community acting as a liaison bringing their voice to the delivery team.

Become a business expert with deep and broad domain knowledge

Lead collaborative decomposition sessions to identify high level scope of work across business and IT areas.

Collaborate with Product Management to develop a roadmap of epics and features.

Collaborate with business partners, IT partners and delivery teams to develop clear and concise documentation of customer objectives/value

Identify, refine, and document business requirements in the form of epics, features and user stories with clear acceptance criteria and minimum viable product.

Identify related user stories and epics and group them into themes as necessary and document the inter-relationship and associate business process flows as necessary.

Actively collaborate with the delivery team in solution design and development.

Coordinate with other Agile teams to ensure alignment on solution, priorities, and dependencies.

Facilitate product and release demo, taking accountability for feedback and outcomes.

Establish release criteria in coordination with Product Manager.

Clearly communicate release content and value to business partners and IT leadership.

Prioritize issues and collaborate to make decisions required to resolve them weighing the pros/cons, risks, and dependencies.

Leverage data to guide product strategy.

Build and maintain a healthy product team backlog designed to deliver the highest value items to our users.

Identify ways to improve processes and accelerate value to our customers.

What you’ll bring:

Bachelor’s degree in information systems or computer science or equivalent (Required)

Five (5) years of business systems analysis experience (Required)

Five (5) years of experience implementing and/or maintaining a CRM (Strongly Preferred)

Microsoft Specialist D365 Certification (Strongly Preferred)

Knowledge of healthcare or health insurance industry (Strongly Preferred)

Experience in a software development environment with Agile development practices, including Scrum and SAFe. Knowledge of Agile delivery models

Experience with Azure Dev Ops (ADO) boards and workflows

Knowledge of Microsoft Power Platform, ChatGPT, Microsoft Copilot, Facets and SharePoint

Knowledge of product development tools including Azure DevOps Services, Visual Studio, and Product Plan

What we offer

Medical, vision and dental coverage

Life and disability insurance

Retirement programs (401K employer match and pension plan)

Wellness incentives, onsite services, a discount program and more

Tuition assistance for undergraduate and graduate degrees

Generous Paid Time Off to reenergize

Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at [email protected] or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin .

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

National Salary Range:

$93,300.00 - $158,600.00

National Plus Salary Range:

$106,300.00 - $180,700.00

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska .

At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.