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After Market Sales and Support in Cuyahoga Falls, OH at The Steelastic Company, LLC
After Market Sales and Support in Cuyahoga Falls, OH at The Steelastic Company, LLC-April 2024
Cuyahoga Falls
Apr 2, 2026
About After Market Sales and Support in Cuyahoga Falls, OH at The Steelastic Company, LLC

  Job DescriptionPosition Summary:Exciting strategic position for Steelastic in Cuyahoga Falls, OHIO. The Aftermarket Sales (AMS) position is responsible for a wide variety of activities including maximizing spares parts and small sub-assembly revenue, identifying parts required, obtaining costs, assisting purchasing with sourcing, and follow-up on deliveries and shipments to our national and international customer base.The AMS position must be able to work autonomously, have outstanding communication skills, be detail oriented, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful, positive approach. In addition, this position will work within the guidelines established by the Aftermarket Sales Manager and will follow established policies and procedures when representing Steelastic.Primary Responsibilities:* Understand company and departmental financial targets and ensure a meets/exceeds performance is delivered against annual plan.* Bookings, Revenue, Margin, COGS* Lead and support the Aftermarket Department Team with Technical Sales Experience leading to aftermarket parts sales for capital equipment and industrial manufacturing sales orders* Support of Field Personnel with timely and accurate information and assistance* Quoting, costing, technical sales strategies for aftermarket parts orders, order acknowledgement, change orders, ECRs, expediting and order follow up* Quotation management from customer RFQ to final proposal* Accountable for ensuring aftermarket parts program are aligned and coordinated accurately within the ERP system and/or other supply chain systems and databases* Work closely with Aftermarket Sales Manager and Regional Sales Managers in developing specific sales campaigns and custom-tailored solutions* Ensure timely and effective mitigation strategies to address assessed risk profiles with respect to cost and revenue* Coordinate with purchasing/procurement to determine lead time and provide timely technical support and assistance with workflow communication and efficiencies including order acknowledgments to all internal and external customers* Provide data and support to company Strategic Planning Initiatives* Maintain and support program implementation and tracking of aftermarket initiatives* Evaluate current department content and operational efficiencies and develop innovative methods to support continuous improvement* Continually develop and improve product knowledge* Provide support for OE Sales efforts* Conduct in-person visits with customer and potential clients* 25%-40% Travel Possible (Foreign & Domestic)* Identify customer pain points and provide solutions specific to that customer* Complete required Safety and Legal Training* Other duties as assignedEssential Functions of the Role:* Strong business acumen* Strong communication skills* Demonstrated ability to develop relationships in a collaborative environment* Proficient in English with excellent written and oral communication skills* Proficiency in use of Microsoft Tools (Word, Excel, Outlook, Teams, etc.)* High energy and confident demeanor* Demonstrated ability to develop good customer working relationships* Demonstrated ability to effectively promote products and services* Ability to multitask in a fast-paced environment* Capital equipment sales and support experience preferred* Walking in a manufacturing setting with multiple stairs and inclines, and/or, sitting for long periods of time in performiApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkwODQ3LjEwNTA4QGhlaWNvY29tcC5hcGxpdHJhay5jb20

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