At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　As a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Service Operations Sales. You will support and partner with our West/Central Solution Consulting team, Sales team, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

　　What you get to do in this role:

　　The Service Ops Solution Consultant has the advanced ability to position a better together story for Service Management, Technology Operations, and DevOps solutions during sales cycles while achieving quarterly and annual sales goals for an assigned area.

　　In this role you will:

　　Partner with the core sales team as the technical expert for ITOM sales, helping to drive land and expand motions with Pro and Ent solutions

　　Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs

　　Guide customers into deeper adoption of Professional and Enterprise Solutions, helping to reduce backlog and accelerating time to value

　　Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues

　　Provide feedback to product management about product enhancements that can address customer needs and provide additional value

　　Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team

　　Stay current on competitive analysis and market differentiation so as to fluently articulate the imperative of Service Ops in a digital first strategy

　　Support events including pipeline campaigns, executive briefings, conferences, user groups, and trade shows for Service Ops

　　Qualifications – to be successful in this role you must have:

　　7+ years of pre-sales solution consulting or sales engineering experience in (product specific area) working with Enterprise and Strategic Customers

　　Proficiency with the ServiceNow platform and specifically with IT Service Management, including Pro and Enterprise features such as Virtual Agent, DevOps, Process and Workforce Optimization and Platform Data architecture including CSDM (Common Service Data Model).

　　Proficiency of IT Operations Management and its sub products- ITOM Visibility and ITOM Health

　　Experience working collaboratively with product management, product marketing, partners, and professional services to specific outcomes

　　Strong territory management skills, including whitespace analysis, pipeline building and working with Sales counterpart to guide execution excellence

　　Creativity and a passion for seeing our customers become wildly successful with the Service Operations solution set

　　Travel, as necessary to build the business of Service Operations in the major area

　　Please note this is a pipeline req

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

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