The future is what you make it

At Honeywell, our people are driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage. Honeywell is a diversified Fortune 100 company, with more than 122,000 people in 100 countries.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

Working at Honeywell isn’t just about developing cool things. At Honeywell, our approach is simple. We hire talented people, nurture their growth, give them opportunities to make a difference, and promote from within.

Are you ready to help us make the future?

Honeywell Process Solutions (HPS) is a pioneer in automation control, instrumentation, and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provide optimized operations and maintenance efficiencies to meet diverse automation needs.

Advanced Network Application Engr

The primary purpose of this position is to deliver superior customer satisfaction with the HPS Technical Support response, communication, and resolution of customer cases for the HPS System and Infrastructure line of business. The GTAC engineer works in a global team, providing support for a defined set of products/technologies. Works closely with peer colleagues globally to solve technical problems. Visit customer locations may be required for critical site investigations

Key Responsibilities

Ability to deliver remote support services effectively.

Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.

Comply with all GSM processes for documentation and customer communication.

Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.

Support Honeywell affiliates by participating in meetings with customers.

Keep technically current with the Modsys systems portfolio.

Actively share knowledge and new findings with other team members through periodic creation of knowledge articles.

Maintain proactive and timely communications, providing frequent and informative customer updates.

Provide troubleshooting, research, and replication of customer-reported problems and provide feedback to engineering.

Support product improvements, service training, and site installations by being the voice of the customer. Take customer feedback and personal experiences to feed into engineering product development.

Initiate engineering change requests providing detailed descriptions of- product faults, customer special requests, and product enhancements.

Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Deliver premium services for all assigned customers.

Respond to customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.

YOU MUST HAVE

Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematicsWE VALUE

Experience in DCS systems, operations, or services support functions within the Industrial automation industry.

Experience with Honeywell Process Control systems is of value.

Experience in configuring and maintaining Microsoft Windows Servers, domain controllers, active directory services etc.

Experience in Cisco / Dell Hardware configuration and troubleshooting

Experience with DELL Virtualization platforms like FX2, VXRail and Essential platforms.

CISCO Certified Network Associate or similar level networking certification

Experience in configuring and maintaining managed networking equipment, and firewalls. Working experience with TCP/IP networks (network/device configuration, firewall administration).

Troubleshooting skills to resolve network, system, and application or system integration issues.

VMWare Certified Associate or direct working experience with Virtualization products. Knowledge in Virtual.

Experience in Virtualized environments using VMWare ESXi hosts.

Systems and network hardening and audit compliance experience

Antivirus solutions experience with centralized management (McAfee ePO, Symantec EPM)

Microsoft Certified Solutions Associate Certification.

Troubleshooting experience on some of the following:

Honeywell FTE Network Topology and Troubleshooting.

DCS System: Honeywell Experion PKS

Domain Controller

Windows 7 / Windows 10 / Windows 2008 Server / Windows 2018 Server

Windows Update rollout

Cyber Security knowledge

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.