Responsibilities

　　TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

　　Why Join Us

　　Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

　　Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

　　To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

　　At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

　　Join us.

　　Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

　　It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

　　Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

　　What will I be doing:

　　- Lead, manage, recruit & develop a team of project QA, helping them to achieve their full potential and maintain high standards & quality of work.

　　- Ensure the effective and timely RCA and action plans are completed and followed through

　　- Provide reports that show calibration, RCA and top error trend reports

　　- Coordinate closely with the GPM, project POC, Training and other Quality Managers

　　- Communicate updates and feedback to and from the external team

　　- Team up with the POC TL to ensure timely communication, feedback and appeals results with the BPO

　　- Responsible for ensuring that all services are delivered within the framework of Bytedance's core values and in line with existing policies & procedures

　　- Actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals

　　- Create an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed

　　- Reasonably arrange manpower to ensure good coverage of QA tasks, and optimize the quality management process of the project

　　- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

　　- Any other duties as assigned.

　　Qualifications

　　What should I bring with me:

　　- Bachelor's Degree or equivalent education/experience, advanced degree is preferred

　　- 2+ year experience in managing large multicultural teams with diverse skills/ Team Lead/coaching/Mentoring/Training

　　- At least 3 years of experience working in a Trust and Safety environment in Social Media

　　- Strong attention to details and ability to work independently

　　- Possesses good interpersonal skills, demonstrate good judgment, training and coaching skills

　　- Proven track record of working with cross-functional partners, across different countries, ideally have experience with different European markets/region

　　- Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English)

　　- Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.

　　- Your resilience and commitment to self-care to manage the emotional demands of the role.

　　Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

　　TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.