Hybrid

　　Note this position is required to work the core hours of 10 am-6:30 pm M-F (schedule may vary depending on the business needs).

　　Position Compensation: $53,817annually, benefits include health, life, and dental insurance, internet allowance, paid time off, and 401(k), profit sharing.

　　The Admissions Associate (Bilingual) will support Employ Prince Georges service delivery by assisting job seekers from initial program inquiry to enrollment. The Admissions Associate (Bilingual) will respond to inquiries utilizing multiple communication channels, live information sessions, and the Virtual Career Center. They will serve as the liaison between the job seeker and the program staff to streamline the enrollment process.

　　In this supportive role, the Admissions Associate (Bilingual) will conduct job seeker interviews, present information about program offerings, and assist job seekers, including but not limited to English and Spanish-speaking Job seekers, through the admission process, including explaining eligibility criteria and retrieving applicable eligibility documentation from job seekers.

　　The Admissions Associate (Bilingual) must be outgoing and customer-driven. This position also requires proficiency in data entry, including maintaining timely records in Excel and other databases as instructed.

　　Reporting, Working Relationships, and Classification:

　　The Admissions Associate (Bilingual) reports to the Director, Intake and Admissions. They work closely with the Workforce Services Division and the Talent Acquisition and Program Performance and Data Management Departments. This position is non-exempt and has no supervisory function.

　　Essential Responsibilities:

　　Customer Service

　　Conduct phone interviews with prospective workforce program customers to evaluate needs, barriers to employment, interests, and qualifications while providing concise information to help the prospective customers make an informed decision on program offerings, and program fitEngage customers during live information sessions, job fairs, and outreach events to provide information about EPGs fourteen workforce programs and guide customers to enroll in our Virtual Career CenterEngage and follow up with customers through phone calls, emails, live chats, and text messaging to assist prospective workforce program customers through the admission process, including collecting documentation necessary for program enrollmentConsistently conduct follow-up meetings with all applicants to increase the probability of successful matriculation into a workforce programProgram Liason

　　Make program recommendations for prospective workforce program customers and assign customers to appropriate programs for enrollment once all necessary documentation has been received, validated, and uploadedCommunicate with program staff to ensure timely follow-up and scheduling of enrollment appointmentsPartner with departments across the organization to support outreach events, communicate the number of active customers in the pipeline, and flag any technical issues occurring in the systemData Entry

　　Achieve the expected daily goals including schedule adherence, call and email flow, and documentation of recruitment status and activities in real-timeSupport customers with data entry and uploads required to demonstrate program eligibilityMaintain records in Excel spreadsheets and databases that accurately reflect the customer's interest and statusReview spreadsheets and essential information in databases to support department leaders with data required to monitor progress and produce reports Position RequirementsTo Be Successful in This Role Youll Need:

　　High School Diploma or equivalentExcellent written and verbal communication skills, and Strong technical and problem-solving skillsAt least One (1) to Two (2) years of relevant sales, admissions, and/ r customer service experience in relationship or consultative salesStrong expertise with Microsoft Office Suite as well as database and Client Relationship Management systemsStrong interpersonal skills with internal staff and prospective customersSuperior organizational and problem-resolution skills Ability to manage multiple tasks and successfully meet deadlinesMust have reliable transportation and valid Drivers LicenseMust be bilingual and able to read, write, and speak English and SpanishRequired to work a 4-hour Saturday shift 1-2 weekends per monthOther Highly Preferred Knowledge, Skills and Experience, and Key Characteristics:

　　Ability to listen to customers and to understand and respond positively to their requestsAbility to adapt to changing assignments and multiple priorities