1545Company Profile:Duncan Aviation is the largest, family-owned maintenance, repair and overhaul (MRO) facility in the world providing complete nose-to-tail services for business aircraft. We value the individual experiences and diversity of our workforce and are proud to be a Veteran-Friendly Employer. Individuals of all backgrounds, nationalities, disability status, and military service are encouraged to apply.Are you ready for an Experience. Unlike any other? Apply today!

　　The Admin Coordinator - Accessory provides general office and administrative duties to support the Provo Accessory shop, and assists customers and shop team members by responding to requests or inquiries regarding Duncan Aviation Accessory services, status of customer units, invoicing and accounts, and component repair and overhaul services. In addition, this position proactively updates status of customer send-in units; generates, processes and bills prepared work orders; updates the Customer Relationship Management system (CRM); coordinates shipment of completed units and coordinates availability and shipping of loaner/rental units; performs various shipping and receiving functions; and completes accurate and timely documentation according to customer specifications and Duncan Aviation approved procedures.Essential Job FunctionsWorks closely with department manager, team leaders, and crew leaders to ensure efficient day-to-day operations of the department. Provides direction to teams and coordinates work for these teams to meet customer requirements and the department's financial and operational goals.Coordinates with department team and crew leaders to schedule Accessory shop projects to best utilize resources while maximizing department efficiency and customer satisfaction. Mediates scheduling conflicts and communicates customer and project requirements with the appropriate team members. Reports all scheduling turn-downs to department manager.Performs general office and administrative duties related to supporting the Accessory shop.Represents the Accessory department at various scheduling and sales meetings.Reviews requirements and specifications of business processes to identify and recommend technology or process changes for improvements.Manages aircraft and component work orders by entering, updating and reviewing information including verifying pricing, squawk details, parts, labor, outside services and discounts to ensure accurate invoice preparation. Coordinates with customers, project managers and shop team members to ensure optimal turn time and shipping dates for units.Assists customers and Accessory shop team by researching and responding to customer requests for availability and capability of in-house services. Schedules send-in units for repair/overhaul. Coordinates exchange and loaner/rental units. Assists with resolving warranty and customer satisfaction issues.Coordinates customer service in areas involving shop capabilities, recall notices, billing and warranty issues. Receives customer units. Opens component work orders.Verifies customer open account status, credit line and loaner eligibility with appropriate team members. Schedules COD shipments and contacts customer for payment in advance of shipping unit(s), if designated, in accordance with company Credit department policies.Assists accessory shop manager with training team members on relevant company computer systems, inventory management and technical data management.Receives incoming shipments, verify shipments with purchase orders and visually inspect materials for damage, quantity, descriptions, part number, serial number, condition order, etc. per FAA regulations and Duncan approved procedures. Prepares parts shipments by performing shipment entry, producing correct documentation and accurately coding shipping costs for billing.Prepares teardown reports, following techni