Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　This role is to support a national sales team of 650+ and a large support team, 250+ members. This position oversees the process of setting up new hires appropriately in various technology platforms to ensure smooth onboarding. This position will be responsible for following established work templates, as well as being able to problem solve new scenarios. This role is essential for maintaining the infrastructure – rosters, distribution lists, etc. for a large and varying team.

　　This position is full-time (40 hours/week), Monday - Friday. Employees are required to work our normal business hours of 8:30am – 5:30pm EST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 7177 E Kemper Rd Cincinnati, OH .

　　We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

　　Primary Responsibilities:

　　Must be professional and comfortable interacting with executive level leaders.

　　Be able to understand complex team structures and ability to successfully navigate multiple processes to support the varying teams.

　　Manage team rosters and various email distribution lists.

　　Must have strong comfort with technology and highly organized.

　　Act as administrative process guru and "go to" for the team.

　　Possess strong problem-solving skills.

　　Work is frequently completed without established procedures.

　　Self - directed and works independently.

　　Provide internal and external customer service to employees, vendors, and clients..

　　Handle confidential information professionally and discretely.

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High School Diploma / GED

　　Advanced Microsoft Office experience - Word, Excel, and Outlook including the ability to open, create, edit, save, and send documents, spreadsheets, and emails, other forms of documents

　　Data Entry experience

　　Ability to work our normal business hours of 8:30am – 5:30pm EST, Monday - Friday including the flexibility to work occasional overtime or weekends

　　Must be 18 years of age OR older

　　Preferred Qualifications:

　　Prior experience with front desk and handling visitor check-insSoft Skills:

　　Ability to learn and use industry specific software, flexibility to take on various admin responsibilities and handle unexpected tasks with composure, strong problem-solving skills, proactive approach to problem solving, maintain a professional appearance and demeanor

　　Excellent verbal and communication skills to interact with team members and internal customers, customer service skills to provide a positive and welcoming experience for visitors, manage and maintain a tidy reception area

　　Work Collaboratively with team

　　Effective time-management

　　Accuracy in data entry and record-keeping

　　Strong oral communication and interpersonal skills

　　Proven experience delivering a high level of internal and external customer service

　　Physical and Work Environment:

　　Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, and long periods of timeAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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