We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

　　Working Arrangement

　　In Office

　　Job Description

　　The Administrative Assistant provides administrative and receptionist support for Corporate Real Estate Canada. Responsible for answering all incoming calls, ensuring customer service is a top priority at all times, transmitting the various requests via work order system, or alternatively, interpreting where the request should be forwarded to in order to provide optimal service. Provide administrative assistance to the Corporate Real Estate Department. The Administrative Assistant is also responsible for department communications which includes bi-monthly newsletters, ServiceLine communications, creating content for the Corporate Real Estate Office Digital Display, Yammer posts as well as content for the Corporate Real Estate Hub SharePoint site.

　　Strong organizational skills, exceptional writing skills and the ability to troubleshoot while providing excellent customer service is vital. You must be a team player and work well with others.

　　Responsibilities:

　　Will represent Corporate Real Estate with all face-to-face customers at our concierge desk. Promptly and professionally handles incoming calls and e-mails by interpreting where the request should be forwarded in order to provide optimal service. Ability to listen and handle callers with tact and diplomacy and always communicate clearly and effectively.

　　Must have exceptional skills with Microsoft Office 360 products including Outlook, Word, Excel and PowerPoint, experience with Canva or other publishing and design software is an asset.

　　Responsible for creating bi-monthly department newsletters to build engagement amongst all CRE Canada offices.

　　Responsible for creating content for the Corporate Real Estate Hub Site, Digital Signage Board and Yammer sites.

　　Manage the AVP calendar, attend meetings and take accurate notes as required.

　　The ability to manage and prioritize all Service Requests which entails determining who it needs to be actioned by. Monitors timely and appropriate completion of Service Requests and provides reporting to Management as required.

　　Keeping abreast of the constant changes within the company to build and maintain an effective network of contacts to help process all requests as efficiently as possible.

　　Provides administrative assistance to the AVP and Directors as needed within Corporate Real Estate.

　　Provides support to the Conference Centre and Concierge Desk. This includes locker assignments, lost/missing keys, and other service requests.

　　Monitor and control office supply inventory, sort and distribute mail and monitor ServiceLine email requests for the Waterloo, Oakville and Halifax Corporate Real Estate Offices and provide back up support for Montreal ServiceLine.

　　Promoting CRE and the services we provide through customer engagement, and communication.

　　Assist with organizing Team Building and Engagement events.

　　Assist with the organization of company and Corporate Real Estate team events.

　　Knowledge/Skills/Competencies:

　　Exceptional knowledge and experience of Microsoft Office Suite of Tools including Word, Excel, PowerPoint and Outlook

　　Experience working with Social Media platforms and creative platforms such as Canva or Adobe, strong interpersonal skills, customer service skills and precise communication skills both verbal and written

　　Ability to maintain effective relationships and be flexible to changing environments.

　　Must be a team player and be willing to work with and strategize/brainstorm with others.

　　Self motivated, professional and flexible; able to work both independently and as part of a team.

　　Sound problem solving skills.

　　Ability to work independently.

　　Ability to use discretion and judgment when dealing with clients.

　　Bilingualism (English & French) is an asset.

　　Problems/Challenges:

　　Tactfully dealing with requests and dealing with any conflict or emergency situations decisively and effectively

　　Most time is spent sitting at a desk answering telephone and e-mail request, therefore restricting movement by the need to be accessible to all requests.

　　Must be extremely sensitive to the needs of all Manulife staff.

　　Requests can be high volume and related to varying issues.

　　Influencing and negotiating with others to meet deadlines.

　　Excellent time management skills; ability to multi-task, juggling multiple priorities (i.e., day to day services vs. project work)

　　This is an in-office role although there may be some flexibility to work from home from time to time.

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

　　Salary & Benefits

　　The annual base salary for this role is listed below.

　　Primary Location

　　Waterloo, Ontario

　　Salary range is expected to be between

　　$41,925.00 CAD - $69,875.00 CAD

　　If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

　　Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.