Major Duties/Responsibilities

　　Such services may include but are not limited to:

　　Management of the portfolio of customer accounts under her/his scope with full control of all customers´ items ensuring timely and accurate collect due invoices as well as address issues as identification of on-account items.

　　Provide accurate cash forecast reporting for the portfolio of accounts assigned.

　　Analyze and communicate trends, issues, and problems to supervisor on a timely basis.

　　Respond promptly and tactfully to employee and other external customer inquiries.

　　Collaborate with various internal business functions such as billing, Credit team and Cash application to resolve receivable issues and to achieve common goals and objectives.

　　Build close relationship with customers to drive payment behavior.

　　Engage stakeholder for timely issue resolution. Lead challenging negotiations with customers and stakeholders.

　　Plans on own work scope to keep operational excellence at target. Accuracy in all inputs.

　　Highlight risks on customer account and proactively have action plan to mitigate the risk.

　　Manages balance between high volume items and critical priorities according to financial impacts.

　　Proactive on issue resolution by generating tickets and trigger escalations on time.

　　Document and update standard operating procedures and own process workflows.

　　Special projects and ad hoc reporting as assigned.