NJM is committed to providing its customers with superior service, and great service goes a long way. NJM is a top-rated insurance company by its policyholders and employees for service and caring. A Receivables and Collection Customer Care Associate answers and responds to inbound telephone calls from policyholders and internal departments. A Customer Care Associate provides assistance, superior customer service and monitors policyholder accounts for accurate invoicing.

　　Schedule: Monday – Friday, 8:45am – 5:00pm

　　Once fully trained, work from home flexibility is available.

　　Job Responsibilities:

　　Provide quality assistance and customer service in a professional and timely manner to policyholders and internal departments

　　Review accounts for accurate invoicing, payments and reimbursements

　　Process and verify adjustments to policyholder accounts

　　Analyze and review daily reports

　　Job Requirements:

　　Excellent verbal and written communication skills

　　Superior listening skills

　　Strong multi-tasking and organizational skills

　　Strong computer and Microsoft Office skills

　　Previous call center experience handling inbound calls is a plus

　　Ability to work independently or in a team environment

　　High school diploma or GED

　　Bilingual skills are a plus

　　Salary Range: $40,000 – 47,000. Compensation is commensurate with experience and credentials.

　　Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

　　This isn’t just insurance. It’s NJM. When you join the NJM family, you’ll work with talented people who care about doing the right thing by our policyholders as well as each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends – all at the same time.

　　NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and a wide range of opportunities to give back to the communities we are privileged to serve.

　　We have been named a Forbes America's Best-in-State Employer for four consecutive years.

　　Come join us! It’s time for you to make a difference alongside our remarkable team.