Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental AG.

　　GBS Manila is composed of five (5) main work streams, structured to make processes centralized, standardized, and in leveraged technology with the support of IT group, Continental Business Systems & RPA Competence Center.

　　It provides end-to-end, front-to-back services; from customer service, order management, purchasing, invoice to payment, credit and collection, full finance activities, data management, and HR services including payroll, employee benefits and talent acquisition; all built to meet its customers needs.

　　The Credit and Collection Analyst/Specialist is responsible for evaluating credit worthiness and recommending limits for new customers and routine reassessments of existing customers.

　　This position is focused on error free processing and delivering performance that meets or exceeds service level agreements. This role will also be responsible for maintaining their given book of customers and reducing the aging by maximizing cash collection. Specific responsibilities include identifying, resolving, and collecting past due invoices; reconciling accounts as needed; and providing excellent internal and external customer service.

　　Credit

　　-Perform all activities of gathering documentation and data related to credit reports, payment history, financial statements, profit margin, and other pertinent information in order to assess both new and existing customers’ financial health and risk.

　　-Fully complete the required rating matrix using the previously obtained information and make a risk rating recommendation.

　　-Forward the documentation, rating matrix, and recommendation to the local credit manager’s for review and final decision.

　　-Preparation of Trade Reference request from customer

　　-Checking of Active and Inactive accounts

　　Collection

　　-Contact assigned customers regarding past dues via generic email and record all activities in SAP notes.

　　-Run YDUE and review of aging to choose accounts to follow up

　　-Checking and Responding to emails of customers in relation to the follow ups made

　　-Checking General Ledger for Payment that came in then update worksheet

　　-Checking and responding to emails from Customer Service whenever there is an order on hold

　　-Reconciliation of accounts and sending this customers if needed

　　-Checking reason accounts are blocked

　　-Sending of Statements to Customers(SLO) & Pre-collection for AU ,ZA and upon request for NAR

　　-Sending of Invoices/PODs/Credit Memos as per request of customers

　　-Return problematic accounts to local collections representatives with an explanation of the reason for the return

　　-Understand customer profiles and their related sensitivities

　　-Forwarding issues/concerns of customers to local office (collections, sales, customer service)

　　-Issue requests for refunds of cash on account or credit memos as needed -Deduction Management

　　-Review accounts receivable aging schedule for delinquencies

　　Continous Improvements

　　-Participate in special projects

　　-Participate in professional development activities

　　-Document procedures and process changes. Maintain process documentation.

　　Education or Equivalent Experience: Bachelors Degree preferably Major in Finance, Business, Accounting, or Economics with 3 to 6 years of Accounts Receivable Experience

　　Skills: Good command of spoken and written English; Ability to learn quickly; Customer orientation; Planning and organizing; Collaborating; Ability to work in a (virtual) team setting; Experience in SAP; Proficient in MS office; Basic experience in account reconciliation; Good customer communication skills both verbal (outbound calls) and written; Good negotiation and conflict resolution skills; Ability to resolve issues to root-cause; Experience in process improvements; Advanced Excel

　　Learning Opportunities

　　Work-life balance

　　Hybrid work setup

　　HMO upon hire

　　Ready to drive with Continental? Take the first step and fill in the online application.