Account Support Executive

　　Are you a talented and sales operation expert?

　　Do you love collaborating with teams to solve complex problems and deliver our clients with great experience?

　　About our Team

　　Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.

　　About the Role

　　Work with cross-functional stakeholders like Sales, legal department, and finance to finalize subscription contracts and to be the point of contact for our customers on matters relating to the contract terms for both new sale and renewals. Upon the end of each contract term, you are to work with our customers to renew their contract term on time with us. You are responsible for execution of the contracting and renewal processes within your assigned territory to achieve the timely completion of Renewals.

　　Responsibilities

　　You are the point of contact for sales for proposal creations and pricing simulations for new sale.

　　You are the point of contact for your customers in everything related to their contracts with Elsevier and to their renewal of their contract terms.

　　You work with our customers to validate purchase history, usage statistics and identify opportunities to maximize the value of their content subscription.

　　You lead discussions and coordinate efforts with cross-functional teams to construct complex contracts for our largest deals. With the objective of ensuring that our contracts are compliant with our policies, and that they also cover the needs of our customers.

　　Establish an in-depth understanding of our business models, contracting terms and our products, and execute processing in CRM when required.

　　Work in close collaboration with sales teams to build plans to achieve our renewal targets.

　　To work on projects aimed at increasing our process efficiency or to enhance our customers’ experience with us.

　　Requirements

　　Bachelor’s degree or equivalent with a minimum of 5 years of Customer Service or Sales process support function.

　　Fluent in English and Chinese

　　Strong communication and collaboration skills required.

　　A self-starter who anticipates business needs

　　Strong organizational abilities and analytical skills

　　Experienced with Microsoft Office productivity suite, especially Excel.

　　Prior experience in the use of Salesforce.com and Outreach a plus.

　　Work in a way that works for you

　　We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

　　Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productiveWorking for you

　　We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Medical and Life Insurance: Coverage for Medical and life risk. - Long-Service Award: Recognition for loyalty and dedication. - Marriage and New Baby Gifts: Celebratory tokens for special life events.- Festivals and Birthday Gifts: Spreading joy on occasions that matter. - Annual Medical Check-up: Prioritizing employee well-being through regular health check-ups. - Flexible Benefits via CIIC Platform: Personalized benefits accessible through a user-friendly platform. - Paid Time Off: Annual Leave, Flex Family Care Leave, Birthday Leave, Marriage Leave, Compassionate Leave, Medical and Hospitalization Leave, Examination Leave Gazetted Public Holiday- Family Care leave (Maternity/Paternity Leave and Adoption Leave)

　　About the Business

　　A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

　　Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

　　RELX is a global provider of information and analytics for professional and business customers across industries.

　　We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

　　In short, we enable our customers to make better decisions, get better results and be more productive.