Account Specialist

Date: Jul 15, 2024

Location(s): Juno Beach, FL, US, 33408

Company: NextEra Energy

Requisition ID: 81359

is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today.

Position Specific Description

Are you passionate about making a difference and shaping the future of clean energy initiatives? If so, we have an exciting opportunity for you as an Account Specialist on our innovative digital public affairs team.

As an Account Specialist, you'll have the chance to dive into the world of digital trends, crafting compelling messages that engage online audiences and community stakeholders.

Working alongside a collaborative and driven team, you'll thrive in our fast-paced environment, where every action you take has a tangible and meaningful impact on our business. Your role as an Account Specialist will encompass various key responsibilities, including traffic management, digital listening, expert community management, strategic social publishing and cutting-edge digital content production.

Responsibilities:

Support digital initiatives for clean energy projects through digital listening, community management, social media publishing and content production.

Use project management tools to drive organization, cross-functional collaboration and timely delivery of digital campaigns.

Utilize media monitoring tools to gather and analyze audience feedback in order to deliver data-driven insights to executive audiences.

Track, categorize and respond to social media comments, identifying trends, addressing misinformation and answering questions.

Write email and website copy from existing and approved content.

Function within a fast-paced and constantly evolving environment.

Completes additional projects as assigned by supervisor.

The ideal candidate would have:

1+ years of equivalent experience

Bachelor’s degree

Results-driven individual who gets excited about numbers and self-improvement

A resourceful, innovative, and enthusiastic attitude about social media with a commitment to positively influencing online conversations while pushing back against misinformation

Ability to work independently and collaboratively with internal teams

Excellent communication and writing skills, organization, focus, and attention to detail

Job Overview

This job requires employees in this role to actively support multiple social media accounts and create brand and advocacy content for distribution across digital channels. They must utilize their excellent communication skills and extensive knowledge of digital platforms to effectively engage with the public and represent the business and its subsidiaries online. In addition, they are responsible for utilizing news and brand monitoring tools such as Sprinklr or native tools to monitor public-facing conversations and feedback. This role aims to ensure that the company and its subsidiaries maintain a positive and engaging online presence that results in positive business outcomes while building and nurturing relationships with its online community.

Job Duties Responsibilities

Use social listening tools (Sprinklr) to monitor conversations and engagements and respond to customer inquiries and comments to correct misinformation or answer questions

Create digital content for various platforms and ensures that the content aligns with the project or brand's overall messaging and objectives

Analyze digital metrics to evaluate the effectiveness of campaigns and use data to make informed decisions about future content and engagement strategies while developing frequent (weekly/monthly) reports for leaders

Administer, govern, and support company-wide publishing and listening tool (Sprinklr) and, as necessary, social media platforms

Maintains messaging library working cross-functionally to identify answers to questions originating from listening channels

Provide ongoing project management of assigned projects to achieve goals and objectives

Performs other job-related duties as assigned

Required Qualifications

High School Grad / GED

Bachelor's or Equivalent Experience

Experience: 0+ years

Preferred Qualifications

Bachelor's DegreeEmployee Group: Exempt

Employee Type: Full Time

Job Category: Marketing/Communications

Organization: NextEra Energy Resources, LLC

Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see ourfor more information.

#LI-SW1