Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Account Specialist in Calgary to the Scandi Family!

　　You will be taking care of a specific client portfolio of 6 sites. Travel to sites will include once per week. 4 sites in Calgary, 1 in Okotoks, and 1 site is in Yellowknife that is inspected virtually you will not need to travel there. When not on the road visiting client sites this position will be based out of our Calgary office. Hours are Monday to Friday 8am - 4:30pm with flexibility needed dependent on business needs.

　　What's in it for you:

　　Awarded one of Canada's Best Managed Companies: We're committed to a high level standard of excellence for both clients and our Scandi Family.

　　Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term.

　　Stability and Job Security: Even through tough economic times we've continued to steadily grow, and we aren't slowing down any time soon. With a strong national presence across Canada

　　Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.

　　Benefits: We offer a comprehensive medical and dental plan as well as personal days off.

　　What your day to day will look like:

　　Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.

　　Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards

　　Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times

　　People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action

　　Operations Management; Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of scope of work. Monitoring and managing client specific KPI's to ensure they are met or exceeded

　　Owner Operator Management; Ensure Owner Operators have a full understanding of contract scope of work. Providing coaching and performance management including issuing warnings as required

　　Financial Administration; Managing invoice control, budget, profit and reconciliation of all accounts on a monthly, quarterly and annual basis

　　What you'll need to succeed:

　　Minimum 5 years management experience

　　Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect

　　Possess the ability to work with multiple software platforms and applications

　　Intermediate computer skills including Outlook, Word, and Excel, ability to create and edit reports as required

　　Excellent critical thinking and problem-solving skills

　　General understanding of financial principles, including budgeting and profitability

　　Strong delegation skills with the ability to motivate and resolve employee issues

　　Must be able to work under pressure with a sense of urgency

　　Demonstrated dependability with the ability to work flexible hours, be available for communication at all times, and travel (possible over nights and weekends required)

　　Additional Job Details:

　　Must have valid drivers license in good standing and reliable vehicle

　　Must be available 24/7 in case of emergency or client needs

　　Competitive Wages are offered as per industry standards

　　iPad, Cell Phone and Computer provided

　　Gas allowance provided

　　At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.