The Client Manager will be responsible for establishing effective working relationships with Internal

　　Partners, Clients and Client vendors.

　　Major Duties and Responsibilities

　　• Work with Internal Partners, Clients and Carriers to ensure accurate and timely response to all

　　outstanding issues in a manner that fosters mutual respect and teamwork.

　　• Respond to communications and requests from all Clients and Partners by stated timeframes.

　　• Manage ongoing client service relationships for clients through regularly scheduled meetings and

　　effective communications.

　　• Maintain open and clear communication channels with Clients, Client IT Resources, and referring

　　consultants.

　　• Communicate due dates, timelines and expectation to Clients and partners.

　　• Identify problems, summarize and develop strategic solutions.

　　• Install new Clients effectively utilizing resources to match Client needs.

　　• Administer renewals including communicating appropriate contractual changes to supervisor.

　　• Prepare draft employee communications for client approval.

　　• Review processing reports with clients, emphasizing exceptions or indicated remediation.

　　• Inform clients of product compliance developments.

　　• Develop and maintain effective relationships with Client vendors / data sources.

　　• Complete special projects and miscellaneous duties as assigned.

　　• Remain informed regarding regulatory and product developments.

　　• Further education through compliance courses with intent to pursue an industry designation.

　　• Demonstrate a "whatever it takes" attitude to ensure client satisfaction and to support

　　key UnifyHR initiatives.

　　• Project a professional image in action and appearance.

　　• Consistently be on time for work, scheduled meetings and training classes.

　　Supervisory Responsibilities

　　No direct reports

　　Work Environment

　　This job operates in a professional office environment. This role routinely uses standard office

　　equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

　　Physical Demands

　　The physical demands described here are representative of those that are typical of the job and must

　　be met by an employee to successfully perform the essential functions of this job. Reasonable

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　　accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　The employee is occasionally required to stand, walk, sit, use hands to type, handle objects, tools or

　　controls, reach with hands and arms, climb stairs, talk or hear.

　　Position Type and Expected Work Hours

　　This is a full-time position. Days and hours of work may vary depending on workload and seasonal

　　business needs. Evening and weekend work may be required as job duties demand. Schedule is

　　determined by supervisor and agreed upon in advance.

　　Travel Requirements

　　5 - 10% of time out of the office and overnight travel

　　Required Education and Experience

　　• Minimum 3 years prior account management experience

　　Preferred Education and Experience

　　• 4-year college degree or industry specific designation

　　Required Skills and Qualifications

　　• Excellent communication skills, both oral and written

　　• Strong presentation skills

　　• Strong attention to detail and ability to self-check work

　　• Excellent time management skills

　　• Task oriented, excellent organizational skills, ability to prioritize workload

　　• Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances,

　　professional demeanor, sensitive to client needs, self-motivated, creative and innovative

　　• Excellent problem-solving skills

　　• High level of computer literacy including working knowledge of Windows2003, Excel, Word

　　Other Duties

　　This job description is not a comprehensive list of all assigned duties, responsibilities, or aspects of the

　　job, and may be amended at any time at the sole discretion of UnifyHR.