Job Description

　　Role Summary:

　　This position sits within National Contract Ops & Supply Chain (NCOSC), which delivers best-in-class, end-to-end services aimed at providing affordable patient access, insightful customer experiences, and enriching employee experiences for IAM Contract Management, Service Agreements, Account Management, and Channel Strategy lifecycles. The Integrated Account Management (IAM) Team manages direct account and contract responsibility across the entire US health care system for our Company's commercial and government business.

　　The Customer Manager (CM) acts as a unique and critical connection point in this dynamic environment to bridge field and internal stakeholders for the purpose of reaching mutually beneficial customer contracts. In close partnership with the designated National Account Director (NAD), this role relies on deep customer knowledge, close collaboration with internal stakeholders, and analytical acumen to serve as the internal-facing customer advocate.

　　The CM will focus on managing the end-to-end contract lifecycle from development through implementation in coordination with field personnel for CVS. Incumbents in this role must have advanced proficiency in both cross-functional (e.g., communication, project management) and domain-specific (e.g., access strategy, financial acumen) competencies.

　　Core Responsibilities:

　　Manages end-to-end contract process by drafting, revising, and negotiating utilization-based contracts with CVS.Serves as internal-facing counterpart to NAD to drive activities such as:

　　Implementation and negotiation of contracting initiativesEvaluation/review of account performance and segment trends to optimize net sales for our Company products.Balance improved customer performance with our Company business objectivesIdentification and execution of contracting opportunities that meet profitability and access objectivesEngagement with our Company's Senior Leadership to conduct business reviews, suggest strategic approaches to navigate customer relationships, and identify opportunities to optimize internal business objectivesPartners with NAD on development and implementation of Customer Account Plans for CVS.Establishes and maintains meaningful relationships with contract decision makers inclusive of internal and external stakeholders.Drives collaboration among our Company stakeholders (e.g., CCE, Finance, Payer Marketing) to work toward agreements that are mutually beneficial to the Customer and our Company.Proactively identifies opportunities to bring value to the customer(s) and provides recommendations to the NAD.Interprets legal language and understands its implications to develop Terms & Conditions (T&C), including identifying business-related areas of risk and exposure, in partnership with commercial attorneys or other internal counsel.Understands rules and contracting processes; uses that knowledge to identify creative solutions to successfully negotiate with our Company's internal teams and/or Customers.Coordinates financial, trend, or data modeling analytic results and implications to support negotiations.Oversees internal-facing evaluations and analyses of customer contracts.Has a working knowledge of data analytics techniques to inform inputs/outputs of sophisticated analyses; can draw logically sound, data-driven conclusions about contract scenarios.Accurately applies appropriate analogy models and Customer understanding to best recommend discounting options with Customer financial modeling and profitability metrics.Monitors marketplace trends and regulatory changes that could influence contracts.Proactively gathers and analyzes product level information from other CMs and collaborates with Payer Marketing to guide payer marketing strategies.Demonstrates awareness of and sensitivity by creating equitable experiences for all Customers and coworkers.Utilizes strengths and acceptance of diversity in team members, Customers, or other individual stakeholders (e.g., in background or experience) to improve own performance.Ensures that all communication is presented according to Policy, with the review and approval of our Compliance and Legal partners.

　　Required

　　BA/BS degree3 + years direct account management, customer contracting or financial analysis, customer marketing, and/or pharmaceutical supply chain experienceDemonstrated ability to negotiate, execute, and implement pharmaceutical/healthcare industry contractsDemonstrated ability to deliver on key initiatives and meet deadlinesDemonstrated ability to prioritize and work effectively in a fast-paced, dynamic environmentDemonstrated ability in strategic, relational, business-minded, analytical, and operational capabilitiesProactive and cross functional leadership skillsStrict attention to detailExceptional presentation and overall communication skills

　　Preferred

　　MBAExperience as an Integrated Account Management (IAM) Senior Specialist or in an IAM Customer Manager stakeholder role

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　　NOTICE FOR INTERNAL APPLICANTS

　　In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

　　If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

　　Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

　　Current Employees apply HERE

　　Current Contingent Workers apply HERE

　　US and Puerto Rico Residents Only:

　　Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

　　We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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　　We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

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　　U.S. Hybrid Work Model

　　Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

　　Search Firm Representatives Please Read Carefully

　　Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

　　Employee Status:

　　Regular

　　Relocation:

　　No relocation

　　VISA Sponsorship:

　　No

　　Travel Requirements:

　　25%

　　Flexible Work Arrangements:

　　Hybrid, Remote Work

　　Shift:

　　1st - Day

　　Valid Driving License:

　　No

　　Hazardous Material(s):

　　n/a

　　Requisition ID:R256416