Why customer service at Stryker?

　　Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

　　We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

　　Who we want-

　　Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

　　Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

　　Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

　　What you will do-

　　Provide phone support for inquiries from sales and healthcare professionalsEngage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationshipsProcess all work in accordance with relevant working practices and standard operating proceduresProvide feedback and suggestions to improve service levels, internal processes and customer support methodologyConsistently demonstrate a positive, constructive, and cooperative attitude in the business environmentProvide support beyond standard hours as needed if call volume and/or workload require additional timeSupport Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with salesOther responsibilities may include, but are not limited to : Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing. Prepare product or service reports by collecting and analyzing customer information. Coordinate sequence and release of back orders according to stock availability. Maintain customer pricing in ERP system, including entering contracts as required. Implement and support Quality initiatives throughout branch. Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes. Implement procedures to manage inventory shelf life and expiry records. Support and participate in the branch cycle counting process.

　　What you need-

　　2+ years customer or account management experienceHigh School diploma requiredPrefer Associates Degree or equivalent work experienceValid drivers license and good driving recordDemonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionDemonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word)Demonstrated problem solving and communication skillsDemonstrated organizational, customer service and follow up skills

　　$19.01 - 23.93 hourly wage plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

　　About Stryker

　　Our benefits:

　　12 paid holidays annually Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

　　For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

　　About Stryker

　　Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

　　Know someone at Stryker?

　　Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

　　Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.