Reference #: fe78e552-2b33-4563-a16b-1f2763d629c1Description

　　Summary:The Account Representative - Customs Brokerage is responsible for coordinating and executing shipments to ensure adequate service levels of clients are met. This position supports the company's day to day functions and is the direct liaison for assigned shipments.Job Duties: -

　　Serves as the customer service liaison between the Company and the customer

　　Processes Custom and OGA (other government agency) entries for clearance of goods into the United States.

　　Opens files, enters notes, information and document requests in Cargowise and/or AS400 system

　　Classifies invoice based on HTS (Harmonized Tariff Schedule)

　　Sends information/document requests to company's employees, suppliers, service providers and/or U.S. Government agencies as needed.

　　Communicates with specified offices, departments, and teams on all issues affecting customs brokerage

　　Files document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number

　　Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.

　　Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.

　　Convert and verify shipment weight, volume and foreign currency

　　Maintain communication with customers, carriers and vendors

　　Coordinate pick-ups and invoice files

　　Assist customers with questions, complaints, requests, tracking and tracing

　　Handles accounting processes accurately and in a timely manner.

　　Coordination of shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination.

　　Review documentation or issue documents to meet government regulations and carrier regulations.

　　Must have knowledge of buying/selling rates to ensure profitability

　　Ensure email and telephone calls are promptly and politely answeredOther duties as required and assigned

　　Requirements:High school diploma or GED (General Education Diploma) equivalency

　　Minimum 3 years experience in customs brokerage or an equivalent combination of both education and experience.

　　Knowledge of U.S. Government Agency requirements

　　Knowledge of U.S. Customs and OGAclearance of freight

　　PC literate with experience with Microsoft Outlook, Work, Access and Excel.Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customer.

　　Excellent planning and organizational skills

　　Ability to read and interpret documents

　　Ability to write routine reports and correspondence

　　Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

　　Ability to multi taskMathematical skills essential to ensure accuracy in calculations

　　Environment:While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk.The employee is regularly required to use hands to finger, handle, or feel.The employee must occasionally lift and/or move up to 15 pounds.The employee is regularly exposed to ambient lighting and temperate climate conditions.

　　The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

　　Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".

　　O L is an Equal Opportunity Employer.