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Account Operations Manager/Sr. Manager - DCS/Commercial FM
Account Operations Manager/Sr. Manager - DCS/Commercial FM-March 2024
Jakarta
Mar 30, 2026
About Account Operations Manager/Sr. Manager - DCS/Commercial FM

  Account Lead - Director, Facilities Management/Data Center

  Job ID

  147881

  Posted

  04-Jan-2024

  Service line

  GWS Segment

  Role type

  Full-time

  Areas of Interest

  Data Centers, Facilities Management, Project Management

  Location(s)

  Jakarta - Jakarta Raya - Indonesia

  Job Title/Quick Summary:

  CBRE Title: Area General Manager

  Commonly called as Head of Operations/Account Manager/Account Operations Lead/Manager

  Expected managing multi Accounts Operations

  Level- Senior Manager

  Highlights: Data Center Operations 50% : Commercial Operations 50%

  Location: WTC5 , Jakarta

  About the role:

  Responsible for managing a portfolio of CBRE Data Centre Solutions (DCS) accounts and supporting transitions and operations for the CBRE Enterprise platform in Indonesia with the bias being the DCS line of business.

  This incorporates driving rapid sustainable growth, governance, transitions, statutory compliance, the best talent, and operational excellence.

  Also responsible for actively driving growth via cultivation and winning of new accounts.

  It is expected that this role will work in close cooperation with the DCS Business Unit Leader and the Country Director Indonesia, Account Operations Managers/Directors, APAC Sales & Solutions Team, APAC transition team, and country platform team.

  What You’ll Do:

  Act as a conduit between accounts and platform teams to facilitate awareness and understandings of new capabilities and best practices throughout the country

  Support the sales process through solutions development, participate in presentations / consultations, host visits and support mobilization or demobilization of accounts

  Communicate and support the implementation of policies and processes in the country

  Act as local executive sponsor and local first level escalation point for Enterprise accounts or clients

  Build talent pipelines and facilitate the movement of the talents throughout the business

  Conduct quality visits to identify, advise and support operational excellence, growth opportunities and talent management.

  Build and develop high-level customer relationship with both existing and potential customers through fully understanding their needs to achieve Dark Green and growth

  Advise on staffing structures or processes improvements to balance cost reduction and excellent service.

  Ensure the right platform resources or account leveraged resources are deployed to support accounts

  Create community and peer sharing forum for Enterprise accounts

  Collaborate closely with People Team on employee engagement activities

  Optimise Segment Operating Profits across all accounts using business acumen and critical thinking and document the initiatives in Value Tracker.

  What You'll Do as in Key Capabilities:

  Capitalize on the market trend for integrated services & aggressively add high margin value add services to accounts

  Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship

  Proactively cultivate and lead CBRE relationships of target enterprise clients

  Elevate and enhance individual and team knowledge and understanding of our industry, CBRE and GWS

  Expert level of being able to articulate CBRE’s differentiated value proposition and that of individual services

  Able to influence without authority and expert negotiation skills, internally and externally

  Address critical gaps between what we/clients sell/buy and how we operate global accounts

  Ensure we have top talent in every role with highly effective, aligned, motivating, individual performance and succession plans

  What You'll Do as a leader:

  Be 100% committed to the cause and stay completely focused on the mission

  Have the highest levels of creative and solution-based thinking

  Be a starter and finisher – quickly and efficiently

  Comfortable with change and ambiguity

  Be a trusted confidant by all people and never break that

  Be target driven and never run out of energy

  Deep and wide understanding of the business and a continual learner

  Comfortable with operating in a matrix environment

  Stakeholder management

  What You'll Do to meet KPI & Financial Targets:

  Financial - Meet/Exceed SOP Plan; eliminate business upsets; improve cash flow & DSO – delivered for APAC accounts and support delivery for ROW accounts

  Growth - YoY SOP and market share with positive operating leverage

  Competitiveness - >75% SOP won vs pursued; Keep >95% SOP for existing clients

  Dark Green CSAT from both clients and ADs/Sector MDs

  What You'll Need:

  EDUCATION and EXPERIENCE

  Master or bachelor’s degree from college or university and a minimum of 10 years of experience/or training and industry knowledge in facilities management, building services and projects.

  Knowledge and understanding of all applicable statutory practices and techniques, laws, project controls and environmental regulations to include safety regulations.

  Candidate with Data Centre certification (CDCTP, etc) and experience in Data Centre operations will be a bonus.

  Required Knowledge, Qualifications and Skills

  Excellent presentation skills - written, verbal and personal presentation

  Highly developed interpersonal and communication skills

  Influencing skills

  Conscious and methodical in approach with attention to detail

  An excellent relationship builder

  Highly motivated and self-aware

  Ability to understand complex relationships

  Understand due diligence approaches for different IFM commercial models

  Problem solver with ability to flex

  Know your product and the value your product brings to our clients and our business

  Be target driven and never run out of energy

  Honesty, Transparency and integrity always.

  Extreme levels of collaboration and comfortable with operating in a matrix environment

  Stakeholder management

  Only shortlisted applicant will be notified. This is pipelining job advertisement for upcoming forecast new headcount 2024 in Indonesia.

  CBRE GWS

  CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

  Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

  CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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