Account Lead - Director, Facilities Management/Data Center

　　Job ID

　　147881

　　Posted

　　04-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Data Centers, Facilities Management, Project Management

　　Location(s)

　　Jakarta - Jakarta Raya - Indonesia

　　Job Title/Quick Summary:

　　CBRE Title: Area General Manager

　　Commonly called as Head of Operations/Account Manager/Account Operations Lead/Manager

　　Expected managing multi Accounts Operations

　　Level- Senior Manager

　　Highlights: Data Center Operations 50% : Commercial Operations 50%

　　Location: WTC5 , Jakarta

　　About the role:

　　Responsible for managing a portfolio of CBRE Data Centre Solutions (DCS) accounts and supporting transitions and operations for the CBRE Enterprise platform in Indonesia with the bias being the DCS line of business.

　　This incorporates driving rapid sustainable growth, governance, transitions, statutory compliance, the best talent, and operational excellence.

　　Also responsible for actively driving growth via cultivation and winning of new accounts.

　　It is expected that this role will work in close cooperation with the DCS Business Unit Leader and the Country Director Indonesia, Account Operations Managers/Directors, APAC Sales & Solutions Team, APAC transition team, and country platform team.

　　What You’ll Do:

　　Act as a conduit between accounts and platform teams to facilitate awareness and understandings of new capabilities and best practices throughout the country

　　Support the sales process through solutions development, participate in presentations / consultations, host visits and support mobilization or demobilization of accounts

　　Communicate and support the implementation of policies and processes in the country

　　Act as local executive sponsor and local first level escalation point for Enterprise accounts or clients

　　Build talent pipelines and facilitate the movement of the talents throughout the business

　　Conduct quality visits to identify, advise and support operational excellence, growth opportunities and talent management.

　　Build and develop high-level customer relationship with both existing and potential customers through fully understanding their needs to achieve Dark Green and growth

　　Advise on staffing structures or processes improvements to balance cost reduction and excellent service.

　　Ensure the right platform resources or account leveraged resources are deployed to support accounts

　　Create community and peer sharing forum for Enterprise accounts

　　Collaborate closely with People Team on employee engagement activities

　　Optimise Segment Operating Profits across all accounts using business acumen and critical thinking and document the initiatives in Value Tracker.

　　What You'll Do as in Key Capabilities:

　　Capitalize on the market trend for integrated services & aggressively add high margin value add services to accounts

　　Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship

　　Proactively cultivate and lead CBRE relationships of target enterprise clients

　　Elevate and enhance individual and team knowledge and understanding of our industry, CBRE and GWS

　　Expert level of being able to articulate CBRE’s differentiated value proposition and that of individual services

　　Able to influence without authority and expert negotiation skills, internally and externally

　　Address critical gaps between what we/clients sell/buy and how we operate global accounts

　　Ensure we have top talent in every role with highly effective, aligned, motivating, individual performance and succession plans

　　What You'll Do as a leader:

　　Be 100% committed to the cause and stay completely focused on the mission

　　Have the highest levels of creative and solution-based thinking

　　Be a starter and finisher – quickly and efficiently

　　Comfortable with change and ambiguity

　　Be a trusted confidant by all people and never break that

　　Be target driven and never run out of energy

　　Deep and wide understanding of the business and a continual learner

　　Comfortable with operating in a matrix environment

　　Stakeholder management

　　What You'll Do to meet KPI & Financial Targets:

　　Financial - Meet/Exceed SOP Plan; eliminate business upsets; improve cash flow & DSO – delivered for APAC accounts and support delivery for ROW accounts

　　Growth - YoY SOP and market share with positive operating leverage

　　Competitiveness - >75% SOP won vs pursued; Keep >95% SOP for existing clients

　　Dark Green CSAT from both clients and ADs/Sector MDs

　　What You'll Need:

　　EDUCATION and EXPERIENCE

　　Master or bachelor’s degree from college or university and a minimum of 10 years of experience/or training and industry knowledge in facilities management, building services and projects.

　　Knowledge and understanding of all applicable statutory practices and techniques, laws, project controls and environmental regulations to include safety regulations.

　　Candidate with Data Centre certification (CDCTP, etc) and experience in Data Centre operations will be a bonus.

　　Required Knowledge, Qualifications and Skills

　　Excellent presentation skills - written, verbal and personal presentation

　　Highly developed interpersonal and communication skills

　　Influencing skills

　　Conscious and methodical in approach with attention to detail

　　An excellent relationship builder

　　Highly motivated and self-aware

　　Ability to understand complex relationships

　　Understand due diligence approaches for different IFM commercial models

　　Problem solver with ability to flex

　　Know your product and the value your product brings to our clients and our business

　　Be target driven and never run out of energy

　　Honesty, Transparency and integrity always.

　　Extreme levels of collaboration and comfortable with operating in a matrix environment

　　Stakeholder management

　　Only shortlisted applicant will be notified. This is pipelining job advertisement for upcoming forecast new headcount 2024 in Indonesia.

　　CBRE GWS

　　CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

　　Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)