Overview

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Responsibilities

This position is responsible for marketing the Amerinet/Health Resource Services purchasing program and other administrative programs to a defined territory/account base using as a primary mode of service, telephone, computer and occasional on-site visits to generate a positive revenue stream for Virginia Mason.

Responsibilities include:

Manage territory employing the joint service model between outside and inside sales to grow sales/revenue.

· Co-develop yearly business plan for targeting and increasing contract utilization for existing members.

· Sell Amerinet/Health Resource Services purchasing program within assigned accounts (aka territory).

· Develop working relationships with distribution partners to support territory growth.

· Implement tactical initiatives and strategy to increase sales and contract utilization with existing members.

· Retain, grow and manage existing member/customer base through collaborative activities with supplier, distribution partners, and HRS staff to ensure sales goals are achieved.

· Provide superior customer service to ensure customer satisfaction and retention.

Develop selling skills to effectively and productively service members.

· Participate in HRS team calls, educational web casts, and review Amerinet program updates to keep current with products, contracts and services.

· Develop relationships with designated Amerinet and HRS Clinical Specialists to understand and promote contracts

· Develop a thorough knowledge of various Amerinet databases, including CRM, member resources, and Amerinet@Work to effectively service members

· Effectively execute on-boarding process

· Prioritize which issues require escalation to next level

· Utilize Inquisit’s on demand professional development educational series to further enhance or develop professional skills.

· Researches and utilizes appropriate resources for problem-solving

· Maximizes selling opportunities by identifying opportunities and promoting cost-saving solutions

Organize administrative duties to increase productivity.

· Utilize CRM daily as a time management tool

· Prepare designated reports as required by HRS management and members

Monitor the sales revenue budget within a defined territory to achieve budgeted growth.

· Achieve the annual sales/revenue budget in a defined territory by analyzing and reviewing member purchases through Amerinet and HRS.

· Monitor purchasing data and conduct quarterly business reviews identifying opportunities and verifying sales reporting to increase sales and customer satisfaction.

· Monitor all non-reporting issues with appropriate follow-up to ensure accuracy of sales reported

· Generates and pre-populates LOCs and GDFs resulting from Roadmap/Opportunity analysis studies to drive utilization and increase sales reporting/revenue

· Conducts mini cost studies/opportunity reports

· Creates customized spreadsheets and prepares various reports for members for analysis of contract utilization, variances within sales reporting, tier levels and signed commitment forms

Qualifications

This position requires a 4 year college degree in business, marketing or a related field, or equivalent experience/knowledge. A minimum 3 years of experience in healthcare, purchasing or sales industry is preferred.

Required skills and attributes are a strong emphasis on service selling and customer service; excellent interpersonal, analytical, customer service, organizational, time management skills; listening and leadership skills; presentation skills; a self-starter with the ability to work independently; goal and detail oriented; and excellent research skills, tenacity and the ability to “think on your feet.”

Preferred skills and attributes are computer proficiency, the ability to work professionally and effectively with vendors; the ability to take initiative, prioritize and competently complete projects with overlapping deadlines; knowledge of and ability to apply commonly accepted rules of grammar, spelling and punctuation to compose written materials to meet purpose and the intended audience; an ability to manage multiple and diverse projects simultaneously; and an ability to position solutions by thinking “out of the box” and creating opportunity where none may appear to exist.

Must develop an in-depth knowledge of Amerinet contracts, programs and services.

Occasional daily/overnight travel required.

A general knowledge of supply chain principles and a working knowledge of health care products preferred.

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that an opportunity with Team Medicine is one worth taking. Virginia Mason Medical Center, was recognized among the Best Hospitals in Washington state by U.S. News World Report. Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level. You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.

Pay Range

$30.63 - $41.06 /hour

We are an equal opportunity/affirmative action employer.