Position Summary

　　The Account Manager is primarily responsible for the growth of all accounts in the territory. The responsibilities include driving growth at existing accounts, nurturing and fostering deep customer intimacy, positioning Caris as the sole source for all relevant tumor profiling, and supporting the Molecular Oncology Specialist in acquiring new accounts within the assigned territory, including identifying and establishing prospective accounts. This role is also responsible for ensuring customer expectations are exceeded on all orders from initial generation to receipt of lab report. The ideal candidate will have a minimum of 3+ years sales experience in the pharmaceutical, medical device, or diagnostic industry with demonstrated success in account management, upselling, cross-selling, and driving organic growth at existing accounts.

　　Job Responsibilities

　　Work closely with Customers, Client Service Partners, Molecular Oncology Specialists (MOSs), Regional Business Directors, and other support personnel to provide the highest level of customer support and satisfaction

　　Regularly and consistently calls on customers to introduce and promote assigned Caris solutions including Molecular Intelligence testing, technology interfaces, physician consultations, etc

　　Successfully executes customer retention

　　Interacts with existing customers to “Add Value” resulting in increased sales and service to clients

　　Evaluates current and prospective customer sites and prepares strategies & programs to improve revenue, costs, and productivity

　　Ability to present and demonstrate different Caris technology solutions

　　Establish a frequent communication schedule with MOSs, Client Services and management to exchange client feedback, success stories, challenges and best-practices

　　Provide appropriate value customer information and updates via CRM

　　Develop and maintain “practical” knowledge of competitive products, services, technology solutions, and reimbursement/billing issues

　　Establish and maintain open lines of communication with key personnel in assigned accounts and escalate issues when customer satisfaction is jeopardized

　　Maintain all assigned company assets including laptop computer, iPhone, etc

　　Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly reports, expense, and service reports, as required, accurately and in a timely manner

　　Demonstrates “practical” knowledge of molecular profiling technology solutions and competitive strategies through the use of company resources, marketing material, sales brochures and on the job experience

　　Meet all assigned targets and goals set by management

　　Provide meeting and trade show support as required

　　Supports physicians with the complexity of the ordering and interpretation of the CMI platform, and QC report quality/accuracy which may require access to detailed protected health information (PHI)

　　Engages with on-site hospital billing department to follow-up on specific claim details to support proper hospital payment as appropriate

　　Required Qualifications

　　Bachelor’s degree required

　　Previous experience of 3+ years of successful Sales and/or Account Management experience is required

　　Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating these solutions to co-workers and customers

　　General understanding of business policies and practices

　　Ability to quickly learn and apply knowledge of proprietary software programs

　　Valid driver's license, clean driving record, reliable vehicle, and automobile insurance that meets Caris requirements.

　　Willingness to travel regularly, locally or on day trips, to meet in person with clients and prospects.

　　This position requires that you spend 50% of your time in the field meeting with clients and prospects.

　　Conditions of Employment: Individuals must successfully complete pre-employment process, which includes criminal background check, drug screening, and reference verification.

　　Preferred Qualifications

　　MBA

　　Pharma, Medical Device, or Diagnostic experience

　　Oncology experience

　　Physical Demands

　　Must possess the ability to sit and/or stand for long periods of time

　　May be required to lift routine office supplies and use standard office equipment

　　Required Training

　　All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.Other

　　This position requires periodic travel and some evenings, weekends and/or holidays.This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

　　Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

　　Caris Life Sciences is a leading innovator in molecular science and artificial intelligence focused on fulfilling the promise of precision medicine through quality and innovation.

　　Our laboratory is the heart of what we do. Learn more about our laboratory and the team of histologists who help fulfill our purpose everyday.