C.H. Robinson seeks an Account Manager to drive growth and retention within a defined customer portfolio. In this role, you will identify opportunities, stimulate demand, and promote tailored solutions through adept relationship-building and top-tier service. As a primary point of contact, you'll ensure timely delivery of customer commitments, troubleshoot and resolve concerns, and proactively seek enhancements while harnessing C.H. Robinson's expertise to expand and retain the customer base. If you're armed with strategic insight and a passion for customer-centric service, this unique role is your calling. Ready to make your mark? Apply today and become part of our team.

　　This opportunity offers a hybrid work model based in Franklin, TN. Embrace the best of both worlds with a balance of remote and in-office collaboration, fostering a flexible and innovative work environment.

　　Responsibilities:

　　Establish and nurture relationships across various levels and departments within the account to penetrate and expand account reach

　　Conduct regular business reviews, utilizing internal analytics and market intelligence to gain customer insights, identify growth opportunities, and present strategic solutions

　　Collaborate internally and cross-functionally to sell to new brands and collaborate with sales teams to develop effective supply chain solutions, ensure customer satisfaction, and streamline processes from onboarding to execution using SOPs, KPIs, and automation

　　Engage in effective negotiation strategies regarding pricing and solutions, staying abreast of customer business changes for opportunity identification

　　Manage conflicts diplomatically, advocate for customer needs within the organization, and align resources for customer priorities

　　Develop and execute pricing strategies by leveraging insights into customer buying behaviors, C.H. Robinson's supply chain position, and utilizing internal tools and expertise from service line and pricing subject matter experts

　　Lead Request for Proposal (RFP) initiatives tailored to clients within the portfolio

　　Performs other duties as assigned

　　Required Qualifications:

　　High School diploma or GED

　　Minimum 2 years of previous sales and/or account management experience

　　Ability to travel up to 25% (domestically and internationally)

　　Preferred Qualifications:

　　Bachelor’s degree from an accredited college or university

　　Strong analytical and problem-solving skills; ability to make data-driven decisions

　　Strong strategic orientation, relationship building, business acumen, negotiation skills and ability to influence

　　Ability to thrive under deadlines and work in a team environment, while also delivering independent results

　　Strong prioritization skills, multi-tasking skills, and works with a sense of urgency

　　Excellent verbal and written communication skills; must work effectively with all levels of management and employees

　　Proficient in Microsoft Office Suite of programs

　　Values a diverse and inclusive work environment

　　Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

　　Equal Opportunity and Affirmative Action Employer

　　C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

　　Affirmative Action Employer/EOE/M/F/Disabled/Veteran

　　Benefits

　　Your Health, Wealth and Self

　　Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

　　Two medical plans (including a High Deductible Health Plan)

　　Prescription drug coverage

　　Enhanced Fertility benefits

　　Flexible Spending Accounts

　　Health Savings Account (including employer contribution)

　　Dental and Vision

　　Basic and Supplemental Life Insurance

　　Short-Term and Long-Term Disability

　　Paid and floating holidays

　　Paid time off (PTO)

　　Paid parental leave

　　Paid time off to volunteer in your community

　　Charitable Giving Match Program

　　401(k) with 6% company matching

　　Employee Stock Purchase Plan

　　Plus a broad range of career development, networking, and team-building opportunities

　　Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

　　Why Do You Belong at C.H. Robinson?

　　Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

　　As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2023. Headquartered in Eden Prairie, Minnesota, we are proud to be certified as a Great Place to Work 2023 - 2024 by the Great Place to Work Institute. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.