This is an IN-OFFICE role located at: 100 Throckmorton St., Ft. Worth, TX 76102

　　WHO YOU ARE:

　　Do you enjoy being a resource? Do you love to share your knowledge and ideas? Do you have a passion to find solutions? Do you enjoy helping customers?

　　ABOUT US:

　　ACC (Accelerated Card Company/Certified Payments) by Deluxe (https://www.certifiedpayments.com/) provides government agencies with the ability to accept payments in a service fee environment, making it free to the agency. Our business is PCI Compliant, so all customer data is highly secured by industry standards. Our payment technology solutions helps agencies pay, get paid, optimize, and grow.

　　Follow us on LinkedIn: https://www.linkedin.com/company/certified-payments/posts/?feedView=all

　　RESPOSIBILITIES:

　　Help us continue as the leader in government payment processing solutions by joining our Account Executive Team! You will be responsible for providing specialized support services for our diverse portfolio of government/municipality clients, external ISV partners, internal Sales Representatives, and other high-profile internal and external customers. The Account Executive will work closely with a team to ensure we provide the highest levels of customer service that we have become known for. YOUR ARE AN ESSENTIAL PART of the Operations team!

　　Responsible for new account onboarding, for example, draft Service Provider Agreements, secure and submit merchant agreements, perform account entry and setup, create Bureau Information Sheets and Bureau Welcome Letters, and update systems of record

　　Perform phone, webinar, and/or onsite training, as needed, for newly acquired clients and/or sales partners

　　Provide phone and email support for high-profile clients and/or sales partners

　　Analyze, research, and resolve account issues, specifically regarding account reconciliation, equipment/gateway/integration troubleshooting, and refund requests

　　Initiate maintenance requests for existing clients

　　Ensure changes are completed to specification and in a timely fashion

　　BASIC QUALIFICATIONS:

　　Education | Experience: Bachelor's in related field and 2 years of relevant experience; OR HS/GED AND 6 years relevant experience

　　Strong presentation skills with an ability to present complex information in a clear and concise manner

　　Functional knowledge of Microsoft Outlook, Word, and Excel

　　Must be 18 years of age or older

　　PREFERRED QUALIFICATIONS:(preferred but not required)

　　Education | Experience: Bachelors and 2 years relevant experience

　　3-4 years of experience in customer service, bankcard industry experience

　　A passion for, or experience with the government sector

　　Exudes a “customer first” attitude that is focused on achieving an outstanding customer experience for both clients and sales partners

　　Ability to develop a strong rapport with internal and external partners

　　Outstanding communication skills both written and oral

　　Maintain an above average knowledge of First American and ACC’s workflow, policies, procedures, and systems

　　Excellent track record of hitting goals, milestones, and deliverables with aggressive deadlines and sometimes competing prioritization

　　Out-of-the-box thinker who can proactively identify issues and find creative solutions to complex situations

　　Self-starter that thrives in a fast-paced environment and can work efficiently with minimal guidance and supervision

　　Ability to work independently in a multi-task environment, as well as part of a teamrole

　　WHO YOU ARE:

　　Do you enjoy being a resource? Do you love to share your knowledge and ideas? Do you have a passion to find solutions? Do you enjoy helping customers?

　　ABOUT US:

　　ACC (Accelerated Card Company/Certified Payments) by Deluxe (https://www.certifiedpayments.com/) provides government agencies with the ability to accept payments in a service fee environment, making it free to the agency. Our business is PCI Compliant, so all customer data is highly secured by industry standards. Our payment technology solutions helps agencies pay, get paid, optimize, and grow.

　　Follow us on LinkedIn: https://www.linkedin.com/company/certified-payments/posts/?feedView=all

　　RESPONSIBILITIES:

　　Help us continue as the leader in government payment processing solutions by joining our Account Executive Team! You will be responsible for providing specialized support services for our diverse portfolio of government/municipality clients, external ISV partners, internal Sales Representatives, and other high-profile internal and external customers. The Account Executive will work closely with a team to ensure we provide the highest levels of customer service that we have become known for. YOUR ARE AN ESSENTIAL PART of the Operations team!

　　Responsible for new account onboarding, for example, draft Service Provider Agreements, secure and submit merchant agreements, perform account entry and setup, create Bureau Information Sheets and Bureau Welcome Letters, and update systems of record

　　Perform phone, webinar, and/or onsite training, as needed, for newly acquired clients and/or sales partners

　　Provide phone and email support for high-profile clients and/or sales partners

　　Analyze, research, and resolve account issues, specifically regarding account reconciliation, equipment/gateway/integration troubleshooting, and refund requests

　　Initiate maintenance requests for existing clients

　　Ensure changes are completed to specification and in a timely fashion

　　BASIC QUALIFICATIONS:

　　Education | Experience: Bachelor's in related field and 2 years of relevant experience; OR HS/GED AND 6 years relevant experience

　　Strong presentation skills with an ability to present complex information in a clear and concise manner

　　Functional knowledge of Microsoft Outlook, Word, and Excel

　　Must be 18 years of age or older

　　PREFERRED QUALIFICATIONS:(preferred but not required)

　　Education | Experience: Bachelors and 2 years relevant experience

　　3-4 years of experience in customer service, bankcard industry experience

　　A passion for, or experience with the government sector

　　Exudes a “customer first” attitude that is focused on achieving an outstanding customer experience for both clients and sales partners

　　Ability to develop a strong rapport with internal and external partners

　　Outstanding communication skills both written and oral

　　Maintain an above average knowledge of First American and ACC’s workflow, policies, procedures, and systems

　　Excellent track record of hitting goals, milestones, and deliverables with aggressive deadlines and sometimes competing prioritization

　　Out-of-the-box thinker who can proactively identify issues and find creative solutions to complex situations

　　Self-starter that thrives in a fast-paced environment and can work efficiently with minimal guidance and supervision

　　Ability to work independently in a multi-task environment, as well as part of a team

　　Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

　　All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability

　　Please view the electronic EEO is the Law Poster (https:////www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

　　Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .