Description:At Vertiv, we design, manufacture, and service the mission-criticalinfrastructure technologies for vital applications in data centers,communication networks and commercial and industrial environments.

　　Why Vertiv is the best company for Field Service professionals:

　　Vertiv is an industry leader in Technology and Services with a best-in-classCustomer Service and Safety cultureCompany leaders have many years of hands-on Field Service experience in thisindustry and many othersTremendous focus is placed on employee technical and leadership developmentTechnical Training takes place in our state of the art Training Academy orRegional Training Center with a strong focus on immersive, hands-on learningCompetitive benefits include: Company vehicle, smartphone, laptop,personal protective equipment (PPE), other tools-of-the-trade, 401k,Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & moreAbundant technical resources including 24/7 Technical/Factory Supportand technical online libraries of product documentation, workinstructions, and self-help troubleshooting guidesCompany-wide commitment to promoting a strong work/life balanceAn employer-of-choice for Veterans with technical backgroundsThe Field Service Technician is primarily responsible for scheduled andremedial (break-fix) service on Small to Medium UPS, Power DistributionUnits & Battery system products (2-120KVA) serviced by Vertiv,commensurate with appropriate classroom and on-the-job training. The FieldService Technician is required to establish, promote and maintain excellentrapport with all customers, co-workers, sales representatives and othersas appropriate. The Field Service Technician is primarily responsible tosupport products and services sold to our "Edge" market segment,including retail, financial, and municipal customers.RESPONSIBILITIES:

　　ROLE

　　Perform service tasks as assigned and as per company policies and proceduresCapable of working under direct supervision or independently based upontraining completionRender on-site and phone assistance to customersCommunicate with Technical Support on technical or procedural issuesImplement Field Change Notices per published guidelinesKeep current on Safety Bulletins, Safety Field Change Notices, FieldChange Notices, and Service TipsSAFETY

　　Operate in a safe manner in accordance with published safety guidelines

　　Maintain and operate company vehicle in accordance with local laws andcompany policyMust wear appropriate PPE as per company guidelines and accordance with jobdutiesAdhere to work hours policy guidelines - "14 hours rule"Report all work related accidents or injuries within 24 hours to theappropriate personnel.ADMINISTRATION

　　Complete accurate and timely administrative tasks (i.e. Time cards,expense report, mileage reports, Service Request task closure, servicereports) per company guidelines

　　Maintain individual inventory and perform cycle counts in accordance withcompany policyMaintain company property (company vehicle, credit cards, PPE, testequipment, laptop, etc.) per company policiesCUSTOMER SATISFACTION

　　Provide proper and adequate communication to internal and external customers

　　Provide estimated time of arrival to the customer where applicableComplete scheduled maintenance documentation properly and provide to thecustomer and local office upon completion of each assignmentStrive to provide all customers a "first time fix" for their equipmentMaintain customer satisfaction rates per company guidelinesAttend Customer Meetings as requiredPERFORMANCE

　　Maximize productivity by combining service opportunities

　　Complete all technical and administrative work in an efficient and timelymannerCapable of making technical and commercial decisions under pressureProperly evaluate site and equipment fo appropriate billing statusMaintain productive utilization rate per company guidelinesPerform inventory cycle counts per company guidelinesAdhere to company dress code and safety regulationsMeet or exceed on-site response time requirements for each customerUnderstand and comply with company startup/escalation processes andproceduresMaintain proper and adequate level of internal communicationsQUALIFICATIONS

　　Experience (one or more of the following)

　　ASEET or AMEET, or progress towards, is preferredHigh School or Vocational School Diploma2-4 years military experience in a related technical field0-2 years of relevant industry experienceInterpersonal and Administrative Skills

　　Communicate professionally and respectfully in both written and verbal forms

　　Manage time effectively by prioritizing and balancing technical tasks withadministrative tasks