3rd Shift Customer Service Coord

　　Job ID

　　151740

　　Posted

　　19-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Customer Service

　　Location(s)

　　Greenville - Texas - United States of America

　　About the role

　　In this role, you'll provide customer service and comprehensive administrative services to the client and the contract. In order to be successful in the role, it is essential that the Contract Support professional understand the contract scope, internal and client procedures, processes and systems; and must operate those to the required standards. This position is working Tues-Sat 10pm-630am.

　　What you’ll do

　　Monitor systems, receive calls, create tickets in ticketing system and dispatch following the strict guidelines established for alarm handling.

　　Capable of running daily reports to assist Property Management field personnel in troubleshooting/validating alarms reporting.

　　Generates and dispatches service request work orders for completion by vendors.

　　Builds and distributes effective communications regarding training opportunities and updates to department or service line.

　　May assist with the training of new hires and temporary employees on CMMS, customer service database, email, Live Chat and Call Center procedures.

　　What you’ll need

　　High school diploma or GED required. Minimum two years of related experience.

　　Ability to understand and carry out general instructions and problem solve in standard situations.

　　Intermediate knowledge of Microsoft Office products. Ability to type 45-50 WPM.

　　Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

　　Disclaimers

　　Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

　　CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

　　NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)