27479BR

　　Position Title:

　　Video Recovery Technician, Risk Management - Lakeland

　　Department:

　　Risk Management

　　Location:

　　Lakeland, FL

　　Description:

　　request video footage for relevant customer events

　　review the video received, analyze and determine if the correct video has been provided and, if not, request additional footage

　　initiate ongoing requests to ensure all appropriate video is secured prior to the video footage being automatically deleted from the store’s DVR(s) which is approximately 60 days post-accident date

　　document all relevant information after viewing video

　　Req ID:

　　27479BR

　　Hours of Work:

　　8:00am - 4:30pm; Monday - Friday

　　State:

　　Florida

　　Frequency of Pay:

　　Weekly

　　Travel Frequency:

　　0%

　　Minimum Base Pay:

　　15.45

　　Additional Information:

　　Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

　　Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

　　Address:

　　3300 Publix Corporate Parkway

　　City:

　　Lakeland

　　Year End Bonus:

　　To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

　　Maximum Base Pay:

　　21.60

　　Required Qualifications:

　　High School Diploma or Equivalent

　　1 year of customer service experience or retail experience

　　Typing skills

　　Excellent skill in service, support and understanding of operational issues

　　Excellent analytical skills

　　Good organizational skills

　　Decision making skills

　　Communication skills (written and verbal)

　　Teamwork, service and support, understanding of issues impacting the claims resolution process.

　　Preferred Qualifications:

　　2 years of customer service experience or

　　1 year of service in a Publix retail location

　　Bilingual, preferably Spanish

　　Computer skills including Risk Master claims system

　　Potential Annual Base Pay:

　　32,136 - 44,928

　　Zip Code:

　　33811-3311

　　Benefits Information:

　　Employee stock ownership plan that contributes Publix stock to associates each year at no cost

　　An opportunity to purchase additional shares of our privately-held stock

　　401(k) retirement savings plan

　　Group health, dental and vision plans plan

　　Paid Time Off

　　Paid Parental Leave

　　Short- and long-term disability insurance

　　Tuition reimbursement

　　Free hot lunches (buffet-style) at facilities with a cafeteria

　　Visit our website to see all of our benefits: Benefits - Jobs (publix.com) (https://jobs-beta.publix.com/benefits/)