Description

　　Job Description for L2 associates

　　Overview

　　The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

　　Summary of Responsibilities

　　Effectively communicate in a clear and professional manner at all times

　　Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

　　Effectively manage sensitive cases by reporting up the escalation matrix

　　Demonstrate excellent time-management skills

　　Maintains or exceeds targeted performance metrics

　　Actively seek solutions through logical reasoning and identify trends to suggest process improvements

　　We are open to hiring candidates to work out of one of the following locations:

　　Virtual Location - TS

　　Basic Qualifications

　　Qualitative Requirements

　　Ø Graduation in any specialization from a recognized university.

　　Ø Excellent communication skills (written and verbal).

　　Ø Ability to communicate correctly and clearly with all customers

　　Ø Good comprehension skills – ability to clearly understand and state the issues customers present

　　Ø Ability to concentrate – follow customers issues without distraction to resolution

　　Ø Work successfully in a team environment as well as independently

　　Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

　　Ø Excellent typing skills

　　Ø Demonstrates an ability to successfully navigate websites

　　Ø Demonstrates a proficient knowledge of email applications

　　Preferred Qualifications

　　*Logistics background and Experience in similar role

　　Proficient in Excel