Description

　　Training Specialist Job Description

　　At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. Amazon is an Equal Opportunity- Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

　　Trainer Best Behavior

　　1- Listening to associates and be supportive to managers.

　　2- Answering requests and always gets back to people.

　　3- Lead by example, doing what we say and act how we say.

　　4- Must be approachable.

　　5- Must exhibit the best behavior while at work.

　　6- Always be up to date with the latest techniques, tools, and processes.

　　7- Be right, honest, and be willing to accept mistakes.

　　8- Be willing to push their limits and accept more responsibilities.

　　Job Responsibilities:

　　Supervise structured learning metrics and also oversee their results for the assigned territory and region.

　　Managing live performance metrics end to end for the assigned territory.

　　Conducting learning session on new process through ILTs or digital learning as per the requirement. Deliver various training courses as continuous learning.

　　Maintaining data and analysis through reports on excel (as per business requirement)

　　Ensure completion of new hire training program, coaching & other performance improvement programs on time.

　　Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.

　　Identifying learning coaches & certifying them.

　　Lead the individual improvement projects to enhance the business performance.

　　Develop training content in Powerpoint using the template to ensure that the content is accurate and meets the basic requirements of training content development parameters.

　　We are open to hiring candidates to work out of one of the following locations:

　　Hyderabad, TS, IND

　　Basic Qualifications

　　Role requirements:

　　Experience in customer service and handling projects will be an added advantage.

　　Should be able to translate and add voice over for the given content in regional languages.

　　Provide support to existing data management through analysis and accurate reports.

　　Capability to present intricate information to a variety of audiences.

　　Proficient in MS Word, excel & PowerPoint

　　Graduate in any field.

　　Excellent organization & interpersonal skills.

　　Person should be flexible working on weekends (in case of business requirement)

　　Preferred Qualifications

　　Role requirements:

　　Proven 2+ years of experience as a Training Specialist/ Trainer in a similar role.