Job Description:

　　Wipro Designation: (Training Specialist)

　　Wipro Band: B1

　　Reporting to a Team Manager (Training), the candidate will be accountable for the implementation of new training plans and processes to meet business objectives and conduct domain and client specific trainings.

　　Responsibilities: -

　　1. Training Delivery & Support

　　• Training delivery on Medical and Health Benefits, Defined Contribution and Defined Benefits.

　　• Training on Tools (CSPRO, TBA, Knowledge Central, U-Point, Assist, ALIS)

　　• Training on client specific domain and tools

　　• Conduct training refreshers and domain boot camps

　　• Understand business requirements on domain and contribute to module creation and customization.

　　• Understand virtual training environment, virtual training delivery to enhance engagement, participation, and performance

　　• Handle day to day batch management and keep training manager and stakeholders updated

　　• Measures pre and post-performance improvement of new batches as well as aligned colleagues from the businesses

　　2. MIS & Data Management

　　• Compile, track, and report metrics to measure training effectiveness (Learning plans, course completions)

　　• Monitoring learners schedule adherence, learner status report

　　• Collation and analysis on participation, behavior, and tardiness

　　• Analysis of the mock calls for learners (Call Flow & Domain Knowledge)

　　4. Stakeholder Management

　　• Ensure that delivery expectations are clarified for any ad-hoc requests and business is informed of delays in advance

　　• Keeping business informed about the performance and progress of the batch with regular updates/reports

　　• Raising red flags in a timely manner to mitigate any delivery risks

　　5. Team Responsibilities

　　• Openness to share and learn best practices in the team

　　• Focus on delivering as a team while executing individual responsibilities

　　• Maintain schedule adherence (leave planning, shift timing, batch schedules)

　　• Openness to share/receive feedback and work on the same

　　• Take & demonstrate ownership/accountability of assigned tasks

　　Additional Info:

　　• Aptitude towards Quality Control (maintain Quality metrics as per client standards)

　　• Facilitation Skills: Should possess excellent facilitation skills.

　　• Adaptability to different styles of training and execution (understanding learner's ability and culture -US/Canada)

　　• Coaching and feedback skills: should possess excellent coaching and feedback skills

　　• Good communication skills (both written and verbal)

　　• Proficiency with MS Office, MS Excel Advanced, MS Word and Power Point

　　• Has experience in reporting out data or creating dashboards.

　　HWS (Empl Helpdesk))