Job Title: Training and User Adoption Manager - Smartsheet

　　Reports To: Project Operations Director

　　Our story

　　At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

　　Our Values:

　　Champion People – be empathetic and help create a place where everyone belongs.

　　Grow with purpose – Be inspired by our higher calling of improving lives.

　　Be Alight – act with integrity, be real and empower others.

　　It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

　　With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

　　Learn more at careers.alight.com

　　Job Summary

　　As part of our Global Project Operations team supporting deployment of HR and Finance Systems and Services to large and medium size organizations, the User Adoption Specialist – Smartsheet’s primary responsibility is to improve the adoption of Smartsheet across our Payroll and Professional Services teams.

　　Your primary responsibility is to improve user knowledge and skills across our user base so that users are more proficient and hence productive in their use of Smartsheet.

　　This new role will involve:

　　Developing and implementing strategies for effective adoption of Smartsheet across the organization

　　Designing, developing, and delivering comprehensive training programs for users at various skill levels.

　　Creating training materials, including guides, and multimedia presentations, to facilitate effective learning

　　Managing MS Teams forums for Smartsheet users to receive information and interact together

　　Customizing training content to meet the specific needs and requirements of different departments within the organization.

　　Deliver training to new users on Smartsheet core and advanced apps

　　Understanding new Smartsheet features then communicating, training these to users and updating training materials as required

　　As a member of our Smartsheet change board, evaluate the impact of changes and prepare appropriate change strategies to maximize user adoption of changes

　　Collecting feedback from users to continuously improve training programs and change management processes and address any additional user needs

　　Creating and maintaining FAQs for common Smartsheet queries

　　Organizing regular live forums and “open hours” sessions for users to connect with each other and Smartsheet experts to stay informed and receive support

　　Building a strong relationship with Smartsheet’s learning and development team to maximize our use of Smartsheet’s learning and adoption offerings

　　Knowledge, Skills, Abilities, and Experience

　　Knowledge, Education, Certification, Skills & Technical Proficiencies

　　ESSENTIAL

　　Bachelor’s degree or equivalent years of work experience

　　Advanced Excel and strong knowledge of MS Office Suite

　　Ability to design and deliver impactful training programs

　　Ability to communicate complex technical information to a non-technical audience

　　Understanding of Project Management lifecycle, processes and tools –

　　Excellent spoken and written communication skills

　　Fluent English skills (C1 at minimum if not a native speaker)

　　Proactive attitude and a commitment to continuous learning and improvement

　　PREFERRED (but not Essential)

　　Change Management certification e.g. PROSCI

　　Smartsheet Certified in Core and Premium Apps

　　Experience of using Smartsheet, whilst helpful, is not essential for this role as full training will be provided

　　Work Experience

　　ESSENTIAL

　　Experience of improving user adoption of software across a global business

　　Experience of structured change management including impact analysis, creating communication and training strategies and plans

　　Experience working in a virtual team-oriented, collaborative, multinational environment

　　Experience working in busy environments balancing multiple tasks

　　Work Environment

　　Work Environment

　　Ability to work mostly virtual from home.

　　Comments

　　Travel Required indicate 0% to 5% of time:

　　©2023 Alight Solutions

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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　　About Alight Solutions

　　Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

　　Our values are the essence of who we are:

　　Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

　　Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

　　Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

　　Our Colleague Experience

　　At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

　　We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

　　Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

　　Help us reimagine how people and organizations thrive!

　　Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

　　@AlightSolutions