Technical Customer Advisor

　　Veolia North AmericaPort Washington, WI (Onsite)Full-Time

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　　Company Description

　　About Veolia North America

　　A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website

　　www.veolianorthamerica.com (http://%5C)

　　Job Description

　　BENEFITS

　　Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

　　Position Purpose:

　　Responsible for handling the administration, maintenance, and communication of a national account to include regulatory information, waste and characterizations, contract specifications, manifests and schedules, resolving invoice discrepancies, etc. to ensure accuracy of customer and/or Veolia personnel inquiries. Individual must have knowledgeable expertise in labpacking, profile creating, chemical grouping, a variety of disposal options, treatment facility approvals, RCRA and DOT regulations and compliance. Provide guidance to field operations staff as well as administrative support to achieve client’s goals, deliver quality services at a high level of satisfaction. Incumbent is also responsible for maintaining customer file systems, to include customer correspondence and invoicing accuracy, track transportation, lab analysis, create waste information profiles, as well as update customer database.

　　This position is a hybrid role and can be performed from any Veolia branch location.

　　Primary Duties/responsibilities:

　　Complies with all applicable governmental regulations, and ESS policies and procedures.

　　Comply with and enforce all compliance, health and safety, and procedures in accordance with departmental procedures.

　　Ensure completion and accuracy of all DOT/EPA and ESS regulations required in submitting paperwork.

　　Process incoming waste profile sheets for accuracy and forward to appropriate destination indicating disposal methodologies for approval and resolve any discrepancies.

　　Enter a variety of information into the appropriate system programs to include profile information, approval decisions, and confirmation letters.

　　Respond to calls with respect to waste pickup and scheduling by informing appropriate personnel with dates, customer, and scheduling data.

　　Maintains customer information in AMS and sales file including customer file which may include customer correspondence, contracts, waste profiles, and current profiles.

　　Schedules customer pick-ups and creates customer paperwork such as manifests, LDRs, labels, etc.

　　Contacts customers on an as-needed basis regarding specific job related requirements, obtaining additional information, and job satisfaction and quality.

　　Maintain a professional image to clients by answering inquiries and suggesting solutions to existing and/or potential problems.

　　Oversee all branch specific requirements included in the national agreement.

　　Create and/or Review billing packets for accurate coding data and confirm codes to match contracted pricing for final approval.

　　Qualifications

　　Education / Experience / Background:

　　BS in or BA in related science discipline or equivalent work experience required

　　2 to 3 years years of hazardous waste experience required

　　Knowledge / Skills / Abilities:

　　Knowledge in environmental technologies

　　Knowledge in lab packing, writing waste profiles and assigning approvals

　　Highly organized and structured - able to follow a standard process

　　Excellent interpersonal and communication skills

　　Time management: the ability to organize and manage multiple deadlines

　　Strong customer relationship/ management skills

　　Computer proficient able and comfortable using dispersed team tools

　　Knowledge of internal and external disposal site capabilities and limitations.

　　Knowledgeable in DOT/EPA regulations and ESS policies and procedures, including reactive material.

　　Familiar with billing and invoicing

　　Additional Information

　　We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

　　Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

　　As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

　　We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.