Why customer service at Stryker?

　　Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

　　The Technical & Clinical, Associate Support Specialist plays a key role in providing Clinical and Technical Support of Stryker Enabling Technology products.

　　Your main responsibilities will involve maintaining a professional and financially successful repair, preventive maintenance, and clinical support service for Stryker products, all while adhering to quality system standards and manufacturer specifications.

　　In addition, you will assist in new installations, provide technical and clinical guidance to customers, and collaborate closely with the first-line support team, clinical specialists, customers, and Technical Service Teams.

　　This position also includes an extensive training program and promising career advancement opportunities for individuals seeking to launch their careers in this industry.

　　If this role is of interest, please submit your CV in English.

　　What You Will Do:

　　Foster and strengthen team relationships through active engagement and contribution.Provide support for the EU Enabling Technology portfolio, encompassing technical service, clinical support, and sales teams.Deliver technical service for our mobile CT device, which includes installations, preventative maintenance, and routine troubleshooting.Provide On-site Clinical Support to customers including customer trainings, user optimization and case support.Meet service contract requirements by performing scheduled maintenance activities punctually and responding efficiently to service requests.Assist regional sales teams during European conventions and trade shows.Address customer inquiries and requests by investigating and resolving issues in alignment with established policies and procedures.Effectively engage with customers to grasp their problems and troubleshoot issues comprehensively.Gather relevant system and diagnostic information for escalation to technical service groups.Enhance clinical outcomes by offering assistance and ensuring correct and efficient product utilization.Conduct pre-sales site visits to verify site readiness before system installation.Actively contribute feedback for product and process improvements.Uphold high-quality work standards within the scope of your responsibilities.

　　What You Need:

　　Technical degree in electrical engineering, electronics, mechatronics, or similar experience/educationFull Driver's LicenseFluency in both spoken and written English & ItalianExperience with analysis, troubleshooting and problem-solving skills preferredExperience responding to customer concern preferredExperience in operating theatre / clinical settings a plusTechnical repair experience a plus.Experience working as a team and individuallyTeam oriented.Eagerness to learn and develop skills in a high paced environment.Good organizational and planning competence: task prioritization, effective time managementUnderstanding of troubleshooting methodologies and principlesEffective verbal and written communicationAbility to follow technical documentation and proceduresAbility to think independently, use sound judgment, and prioritizeWillingness to travel within the region (up to 80% of the time) at short noticeMust possess unwavering ethics & integrity in a competitive and demanding work environmentQuality-orientated mindsetAbility to adapt to change at short notice.

　　About Stryker

　　Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better.

　　The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

　　More information is available at stryker.com