Job Description

　　Description - External

　　This position supports the Subject Relations departmental goal of ensuring complete Phase I volunteer satisfaction before, during and after study involvement increasing the probability of repeat study participation to maintain efficient and cost effective recruiting. Promotes the Phase I Clinic to the Austin and surrounding areas to attract new volunteers all in an effort to completely enroll 100% of Phase I studies on time while working under general supervision of Manager.

　　Responsibilities include:

　　Facilitate volunteer complaints to an end result of volunteer satisfaction as related to involvement in Phase I studiesEducate potential volunteers on the Clinics' facility and processes to promote their willingness to screen, enroll and complete Phase I studies to ensure successful enrollment of all studiesWork with volunteers for possible reinstatement, assist Manager and Phone Recruiting with excluded volunteers and requests for information, and monitor subject feedback to ensure volunteer satisfaction with their Phase I experience. Communicates with volunteers regarding any negative findings from their screening physicals. Must maintain volunteer privacy and confidentialityAttend external community events representing PPD's Phase I Clinic to increase volunteer pool and ensure enrollment of all Phase I studiesCollaborate with Subject Relations administrative staff to ensure volunteer activities are available at adequate levels and variety to prevent negative subject morale and to provide a pleasant environment for subjects housed in overnight facility

　　Qualifications - External

　　Education and Experience: Bachelor's degree in a business related field Minimum of 1 year experience presenting in a public setting plus Minimum 1 year customer service experience with proven ability to ensure customer satisfaction Or an equivalent combination of education, training and professional experience that provides the individual with the required knowledge, skills and abilities Knowledge, Skills and Abilities: Good presentation skills Ability to multi-task with great attention to detail with volunteers and staff of all levels Knowledge of MS Office, Internet Effective written and verbal communication skills Customer focused Problem solving abilities PPD is an equal opportunity employer (EOE) that will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, and veteran or disability status by embracing diversity and the responsibilities of corporate citizenship in our communities. PPD values our former military and transitioning service member's service.