Who Are We?

　　Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

　　Job Category

　　Claim

　　Compensation Overview

　　The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

　　Salary Range

　　$68,900.00 - $113,700.00

　　Target Openings

　　1

　　What Is the Opportunity?

　　This position is responsible for inspecting, estimating, evaluating, and negotiating 1st and 3rd party Boat & Yacht claims, including both personal and business insurance claims. The claim types will be basic to high complexity/severity Boat/Yacht claims. This position provides assistance to all lines of business and departments, i.e., Property, Inland Marine, Public Sector, etc., with evaluating physical damage as needed, including Catastrophe response. While this position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence, this position may require some attendance in the local claim office.

　　What Will You Do?

　　Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, utilizing all available technology including the use of virtual inspection, and follow-through and meeting commitments to achieve optimal outcome on every file.

　　Effectively manages work assignments and promptly travel to location of boat / equipment or promptly schedule virtual inspection depending on the need. Arranges to view equipment in person or virtually if not readily accessible. Depending on size and situation, may involve coordination with experts and officials to provide access to the equipment.

　　Scopes claims which require significant independent judgment and research for evaluating damage, locating comparative parts and/or boat values given the unique types of boats appraised.

　　Determining cause of loss by thoroughly inspecting the information provided, requests more if needed, to determine if damages are consistent with the reported cause of loss.

　　Identifies needed resources and experts including scientists, engineers, manufacturers and other technical resources to provide information that will contribute to the determination of the value in the absence of any formal pricing guidelines for boat/yacht. Utilizes these resources where necessary to confirm or refute information provided in the investigation.

　　Through use of expertise and judgment, analyzes and processes information collected to establish and determine a final physical damage value.

　　Utilizes technical expertise and information gathered to make judgment determination of value where scientific method and company guidelines do not exist.

　　Acts as an onsite expert to determine application of policy language as it relates to the facts of the underlying event and damage.

　　Participates in meetings with internal legal counsel when needed and appropriate. May make recommendations regarding litigation.

　　Negotiate the claim with the customer and/or repair facilities leveraging appropriate resources and achieve agreement on value.

　　Prepares and documents accurate vessel / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines.

　　Partners with the assigned Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.).

　　Fosters and builds meaningful relationships with the entire Boat & Yacht Team.

　　Provides training and mentoring assistance in the development of property CAT claim staff on effective and accurate handling of Boat/Yacht physical damage claims.

　　Provides expertise to underwriting and other business leaders to influence future policy pricing and underwriting feasibility of specific specialty and boat/yacht amendments based on information gained through investigations.

　　Participates with other Business Lines to support their boat/yacht claims and inspections as needed.

　　Participate in catastrophe response and act as Boat/Yacht specialty equipment CAT site manager as needed.

　　Training, mentoring and assisting in the development of Boat & Yacht claim staff (inside and outside).

　　In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

　　Perform other duties as assigned.

　　What Will Our Ideal Candidate Have?

　　Strong technical background including extensive knowledge of boat/yacht equipment, boat/yacht repair and repair techniques, including thorough understanding of boat/yacht terminology and construction.

　　Thorough knowledge of claims appraisal systems and overall claim operations.

　　Demonstrated ownership attitude and customer centric response to all assigned tasks.

　　Commitment to continuous education, i.e. marine seminars, Society of Accredited Marine Surveyors (SAMS) meetings.

　　Ability to regularly and promptly travel extended distances, with little or no advance notice, demonstrating effective planning, expense and cost control skills.

　　Ability to provide oversight, mentor, train and develop Boat/Yacht claim staff.

　　Claim handling and Business Insurance policy knowledge to handle complex claims.

　　Competency Levels:

　　Analytical Thinking – Intermediate.

　　Judgment/Decision Making –Intermediate.

　　Communication – Intermediate.

　　Negotiation - Intermediate.

　　Insurance Contract Knowledge – Basic.

　　Principles of Investigation –Intermediate.

　　Value Determination –Advanced.

　　Settlement Techniques –Intermediate.

　　Boat/Yacht Technical – Advanced.

　　What is a Must Have?

　　High School Degree or GED.

　　One year of related marine industry experience.

　　Valid driver’s license.

　　What Is in It for You?

　　Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

　　Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

　　Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

　　Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.

　　Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

　　Employment Practices

　　Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

　　If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ([email protected]) so we may assist you.

　　Travelers reserves the right to fill this position at a level above or below the level included in this posting.

　　To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .